Supercharging the Employment Agency: An Investigation of the Use of Information and Communication Technology to Improve the Service of State Employment Agencies

This report determines critical challenges facing state employment agencies with regard to their use of communications and information technologies and identifies current best practices that address these challenges. When information and communications technologies are effectively transferred into employment commission functions, the possibility exists to radically improve commission service while at the same time reducing the costs of agency operations.

The Auction Model: How the Public Sector Can Leverage the Power of E-Commerce through Dynamic Pricing

This report explores the vast potential that online auctions present for policy-makers and executives at all levels of government. The study focuses on how the auction model and dynamic pricing can reinvent the way in which government units execute purchasing, disposal of surplus, obsolete, or seized property, and internal allocation of resources. The report examines both the theoretical concepts that will drive government's involvement in online auctions, as well as practical application methods for implementing the auction model.

The State of Federal Websites: The Pursuit of Excellence

This report discusses the legal and policy context of federal website implementation and some of the major issues that have faced federal web managers. These issues include the need to assess web content after September 11th to ensure security, provide security against hackers, and protect citizens' privacy. Technology and E-Government

The Use of the Internet in Government Service Delivery

This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and compares the ways in which government agencies are using the Web to improve the delivery of services. Technology and E-Government


Understanding Electronic Signatures: The Key to E-Government

The project explores the Internal Revenue Service’s (IRS) use of electronic signatures for its electronic filing program for individual tax returns. The case study describes how IRS approached the need for electronic authentication solutions. Since its launch, the number of returns signed electronically each year has increased. Technology and E-Government

Using Technology to Increase Citizen Participation in Government: The Use of Models and Simulation

The use of decision support tools by citizens and community leaders to make better decisions holds tremendous promise as the next area of E-government technology. This research project identifies these opportunities, examines existing attempts to use these technologies, and conducts usability research related to a particular set of simulation technologies designed to help citizens more fully participate in decisions about sustainable development.nj, new jersey, ca, california Technology and E-Government

Restoring Trust in Government: The Potential of Digital Citizen Participation

Three case studies illustrate how government organizations are now using technology to enhance citizen participation. The report addresses a fundamental challenge of government in the digital age: How can individuals engage in a two-way dialogue on public issues without relying on interest groups or other intermediaries? Technology has created new tools for allowing citizens to more meaningfully participate in a dialogue with their fellow citizens and their government.