Thomas H. Davenport holds the President’s Chair in Information Technology and Management at Babson College. At Babson he also leads the Process Management and Working Knowledge Research Centers. Professor Davenport is a widely published author and acclaimed speaker and consultant on the topics of business analytics, process management, information and knowledge management, reengineering, enterprise systems, and electronic business and markets. He has taught at the Harvard Business School, the University of Chicago, Dartmouth’s Tuck School of Business, and the University of Texas at Austin.
Ganesh D. Bhatt is an Associate Professor in the Department of Information Science and Systems at Morgan State University, Baltimore. Currently, he is actively exploring the field of knowledge dynamics, information management, and e-commerce models. Dr. Bhatt has published articles in Decision Support Systems, OMEGA, Journal of Knowledge Management, Journal of Knowledge & Process Management, and International Journal of Production & Operation Management, among others. He obtained his D.B.A. from Southern Illinois University, Carbondale. His M. Tech. and B. Tech.