Peter Frumkin

Peter Frumkin is an Associate Professor of Public Policy at Harvard University’s John F. Kennedy School of Government, where he is affiliated with the Hauser Center for Nonprofit Organizations. At the Kennedy School, he teaches courses on philanthropy and nonprofit management. Frumkin is the author of On Being Nonprofit (Harvard University Press,2002).

Barbara C Crosby

Barbara C. Crosby is associate professor at the Hubert H. Humphrey School of Public Affairs, and a member of the School's Public and Nonprofit Leadership Center. . During 2002-3, she was a visiting fellow at the University of Strathclyde, Glasgow, Scotland. Dr. Crosby was coordinator of the Humphrey Fellowship Program at the University of Minnesota from 1990 to 1993 and director of the Humphrey Institute's Reflective Leadership Center from 1999 to 2002.

Rachel Burstein

Rachel Burstein is Academic Director at Books@Work, a public humanities nonprofit organization.

Richard Boyle, PhD

Richard Boyle, PhD, is Head of Research with the Institute of Public Administration (IPA) in Ireland. He has worked with the IPA since 1986. His main research interests focus on public service modernization, managing for results in the public sector, and developing and implementing effective performance management and evaluation systems. Dr. Boyle has worked with many government departments, state agencies, and nonprofit organizations on performance measurement and evaluation.

Leveraging Your Community to Innovate Service Delivery

A new report by the University of Texas' Sherri Greenberg for the IBM Center for The Business of Government observes: "Increasingly, cities are the public sector delivery engines in the United States." She says that "City governments, residents, and interest groups are actively seeking methods for better service delivery" and that this often involves the use of technology. But technology by itself won't work.

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