Risk Management in the AI Era: Navigating the Opportunities and Challenges of AI Tools in the Public Sector

Business leaders are rushing to take advantages of the benefits that can be brought to a wide array of industries to help increase productivity. Government leaders are also moving forward, but with appropriate caution. When considering the use and application of AI related technologies, government leaders weigh different factors than their private sector counterparts.

Justin B. Bullock

Justin B. Bullock is an assistant professor in the Public Service and Administration department and a research fellow in the Institute for Science, Technology and Public Policy. Bullock earned his PhD in public administration and policy with a specialization in public management and public policy from the University of Georgia in 2014, as well as a master’s in public administration and a bachelor’s in business administration, also from the University of Georgia.

Risk Management and Reducing Improper Payments: A Case Study of the U.S. Department of Labor

This report continues the IBM Center’s long interest in risk management with a specific focus on employing risk management strategies to reduce improper payments in the U S Department of Labor’s (DOL) Unemployment Insurance (UI) program. There is a long tradition of public management scholarship that has provided empirical support for the hypothesis that management matters for government performance. One specific management activity that has been growing in prominence in federal agencies over the last several years is risk management.

Assistant Professor, Bush School of Government and Public Service
Texas A&M University
(979) 458-8032

Justin B. Bullock is an assistant professor in the Public Service and Administration department and a research fellow in the Institute for Science, Technology and Public Policy. Bullock earned his PhD in public administration and policy with a specialization in public management and public policy from the University of Georgia in 2014, as well as a master’s in public administration and a bachelor’s in business administration, also from the University of Georgia.

Dr. Bullock has a number of interests at the intersects of public administration, public management, artificial intelligence, digital governance, and digital discretion. He is interested in the effects on governance, administration, and society of the rapid changes in decision making tools and data. He is also interested in what new opportunities, challenges, and questions these rapid changes pose for governance and society.

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