Submitted by rgordon on Thu, 05/21/2020 - 12:02
In early 2001, the Government Accountability Office (GAO) designated “Strategic Human Capital” as one of the federal government’s high risks for potential failure. This issue is still on its list today, even though there have been concerted efforts by subsequent presidential administrations to address the issues raised by GAO.
GAO’s concerns at the time were that agencies did not:
Submitted by JKamensky on Fri, 05/15/2020 - 07:58
Submitted by rgordon on Wed, 05/13/2020 - 16:53
But as IRS managers have found, this is an uncomfortable shift because it involves a culture change for managers. They have to trust their workers to do the right thing and empower them with the information, training, and tools to do it.
Submitted by JKamensky on Tue, 05/12/2020 - 14:48
But there’s also some pretty amazing stuff going on in federal agencies that are not directly on the pandemic response front lines – and are getting their core mission work done from home.
One of those agencies – the Veterans Benefits Administration – has even exceeded its performance targets set before the coronavirus pandemic! And at the same time, agency head Undersecretary Paul Lawrence has accelerated his personal outreach efforts to veterans via state-by-state tele-town halls where he’s connecting with tens of thousands of veterans in each state.
Submitted by JKamensky on Fri, 05/08/2020 - 14:13
[Note: This column also appears in Washington Technology. It is the second in a series on how the COVID-19 crisis has changed how government works.]
Nowhere has this been truer than the workplace, where companies and employees have found remote operations far more feasible than expected.
Submitted by JKamensky on Fri, 05/08/2020 - 09:07
Who Is the Economic Predictor? Federal Times reports: “with the U.S. economy having just experienced its worst financial quarter in a decade because of the coronavirus pandemic, senior government leaders are asking when it will recover. The Transportation Department’s statistical agency may be able to offer clues.”
Submitted by JKamensky on Wed, 05/06/2020 - 08:24
Government needs to think about effective management both in the current historical moment, and for the longer-term. Additionally, knowing how well different which agencies are managed would be a useful baseline for new agency leaders or in setting priorities for a new administration. Developing benchmarks to measure effective management would be useful for agencies to assess how they are doing over time, in comparison to other agencies, or what best practices exist for potential adoption.
Submitted by JKamensky on Thu, 04/30/2020 - 21:52
Chief of Staff. What is the role of a chief of staff? When does an organization need one? A great article in the Harvard Business Review.
Submitted by JKamensky on Fri, 04/24/2020 - 08:28
[Note: This column also appears in Washington Technology. It is the first in a series on how the COVID-19 crisis has changed how government works.]
Submitted by JKamensky on Thu, 04/02/2020 - 09:56
The Small Business Administration says it will start accepting “paycheck protection” applications from up to 30 million small businesses by April 11. The IRS is anticipated to start sending out stimulus payment checks starting mid-April to about 140 million taxpayers. And there are dozens of other provisions mandating action with impossibly short deadlines – while much of the federal workforce is working from home.