Blog
by Donald Kettl
Monday, January 29, 2024
I had a really insightful colleague who used to say that “accountability” wasn’t a thing but a relationship. The question, he said, was “who was accountable to whom, for what—and how?”
Friday, January 26, 2024
Articles & insights in public management & leadership for the week ending January 26, 2024
by Dan Chenok
Friday, January 26, 2024
A new report identifies challenges and opportunities for artificial intelligence to help the IRS, and tax agencies globally, modernize to serve the public.
Thursday, January 25, 2024
This is an excerpt of Chapter 11 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.
Wednesday, January 24, 2024
Modern U.S. regulatory practices have their roots in the first regulatory agencies established in the late 19th century, in the Administrative Procedure Act of 1946, and in the regulatory reforms of the 1970s and 1980s.
Tuesday, January 23, 2024
This is an excerpt of Chapter 10 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.
by Dan Chenok
Monday, January 22, 2024
The IBM Center recently hosted many government leaders and stakeholders for our 25th Anniversary celebration and release of the new book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.
Friday, January 19, 2024
Articles & insights in public management & leadership for the week ending January 19, 2024
by Paula Ganga, PhD
Thursday, January 18, 2024
This is an excerpt of Chapter 9 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.
Tuesday, January 16, 2024
This chapter proposes two ways that public procurement processes can improve customer experience (CX) through artificial intelligence (AI) and presents seven design principles to guide the procurement of AI tools in the public sector.