Blog

Enhancing Taxpayer Experience through AI-Aided Personalization

by Dan Chenok and Caroline Bruckner
Monday, May 6, 2024
AI has the power to allow tax administrations all around the world to develop personally tailored interactions with taxpayers.

Weekly Roundup: April 29 - May 3, 2024

by Michael J. Keegan
Friday, May 3, 2024
Articles & insights in public management & leadership for the week ending May 3, 2024

Accelerating Technology Acquisition within the U.S. Department of Defense

by Michael J. Keegan
Thursday, May 2, 2024
Insights from Bonnie Evangelista, Acting Chief Digital and AI Officer for Acquisition, U.S. Department of Defense

Reflections from a London Meeting with the Commonwealth

by Dan Chenok
Thursday, May 2, 2024
Leaders from across the globe met in London to discuss actions around performance improvement, artificial intelligence, and much more.

Announcing a new collaboration with the Government Technology & Services Coalition’s (GTSC) Homeland Security Today (HSToday).

by Dan Chenok
Tuesday, April 30, 2024
We are excited to collaborate with another good government group, the GTSC’s HSToday. Their mission is to provide the highest quality reporting and coverage to inform and educate the entire homeland security community.

Streamlining Tax Operations with AI

by Dan Chenok and Caroline Bruckner
Monday, April 29, 2024
The IBM Center for The Business of Government in collaboration with American University’s Kogod Tax Policy Center (KTPC), hosted a second global discussion in the AI in the Modern Tax Agency series, “Adopting and Deploying AI to Improve Tax Administration.”

Weekly Roundup: April 22-26, 2024

by Michael J. Keegan
Friday, April 26, 2024
Articles & insights in public management & leadership for the week ending April 26, 2024

The Art of Leadership: Insights from Edward Briceño, Jen Pahlka, and Roger Spitz on The Business of Government Hour

by Michael J. Keegan
Thursday, April 25, 2024

Resilient Leadership: How to Adapt and Thrive

by Michael J. Keegan
Tuesday, April 23, 2024
Leadership is not a static trait but a dynamic state.

Future Shocks Case Studies: A Challenge Grant Competition

by Dan Chenok
Monday, April 22, 2024
Since the turn of the millennium, pandemics, heat waves, wildfires, floods, cyberattacks, supply chain interruptions, and other crises have deeply stressed governments, communities, businesses, and individuals around the world. This cascade of catastrophic events raises fundamental questions about how governments can anticipate, prepare for, and respond to these and other shocks yet to come.

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Business of Government Stories

The past 30 years provides important lessons both for today’s leaders and for those of future administrations. Little has been written about the role leaders and teams have played in the evolution of management reforms. We are starting a series called “Business of Government Stories” where we will narrate the stories of many of the most influential events that have shaped government over the past generation. Our series will focus on the people behind this management evolution and feature a podcast with reflections on the stories behind these reforms.

Learn more about our stories and read previous posts.