Blog
Wednesday, January 15, 2014
A recent news story of how the on-line shoe company Zappos has eliminated the position of manager has raised again the question of whether management matters. A new Harvard Business Review article says “yes,” and they have the data to prove it.
Tuesday, January 14, 2014
“[Through social media, the internet] is changing the relationship between citizens and their government. The better everyone understands the mechanisms of that change, the more we can harness the power, mitigate the risks, and account for the limitations
Friday, January 10, 2014
Articles from across the Web that we found interesting, the first week of 2014.
Wednesday, January 8, 2014
The Clinton Administration promoted customer service. The Bush Administration expressed sympathy for taxpayers. The Obama Administration has advocated citizen engagement.
Tuesday, January 7, 2014
A new IBM Center report explores how citizens are participating in co-creation of government services and how public sector leaders can develop programs that make use of their time and talents.
Friday, December 20, 2013
Articles from across the Web that we found interesting, the week of December 16, 2013
Wednesday, December 18, 2013
Set your New Year’s resolutions now! In early 2014, for the first time federal agencies will simultaneously submit refreshed strategic plans to Congress, covering the next four years. You should put them on your “must read” list for the new year.
by Dan Chenok
Tuesday, December 17, 2013
Today, the IBM Center for The Business of Government is pleased to release a new report, Eight Actions to Improve Defense Acquisition, by Jacques Gansler and William Lucyshyn, University of Maryland.
Thursday, December 12, 2013
Articles from across the Web that we found interesting, the week of December 09, transiton 2013
Tuesday, December 10, 2013
Governments today face serious, seemingly intractable public management issues that go to the core of effective governance and leadership. Government leaders are presented with difficult choices, but also unprecedented opportunities.