Blog

Highlights from the Center’s 25th Anniversary and Book Release Event

Monday, January 22, 2024

The IBM Center recently hosted many government leaders and stakeholders for our 25th Anniversary celebration and release of the new book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.

Weekly Roundup: January 15-19, 2024

by Michael J. Keegan

Friday, January 19, 2024

Articles & insights in public management & leadership for the week ending January 19, 2024

Quantum Technology Challenge: What Role for the Government?

by Paula Ganga, PhD

Thursday, January 18, 2024

This is an excerpt of Chapter 9 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.

Design Principles for Responsible Use of AI to Enhance Customer Experience Using Public Procurement

by Ana Maria Dimand

Tuesday, January 16, 2024

This chapter proposes two ways that public procurement processes can improve customer experience (CX) through artificial intelligence (AI) and presents seven design principles to guide the procurement of AI tools in the public sector.

AI Literacy: A Prerequisite for the Future of AI and Automation in Government

by Ignacio F. Cruz

Thursday, January 11, 2024

This is an excerpt of Chapter 7 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.

Government Performance Resolutions Announced for the New Year

by John Kamensky

Thursday, January 11, 2024

The Office of Management and Budget released a new set of performance-related promises by federal agencies in advance of the New Year. It also refreshed its one-stop performance-tracking website, providing users new tools to interactively explore what the federal government has committed to achieve, and its progress towards those commitments.