| Page 172 | IBM Center for The Business of Government

Government Reform over the Past 20 Years - Part 2, Managing Performance

Submitted by rgordon on Thu, 10/25/2018 - 08:31

In the IBM Center’s new book, Government For The Future: Reflection and Vision for Tomorrow’ Leaders, we have identified six major trends that have driven government management reforms. This is the second in a six-part series where we highlight each trend; part two summarizes the evolution of performance management in U.S.

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Applying Design Thinking to Public Service Delivery

Submitted by MKeegan on Wed, 10/24/2018 - 11:50

Every day, U.S. government entities interact with millions of citizens to execute their core missions. Serving the citizenry has always has been a foundation of our government and today, rapidly advancing technological innovations are fundamentally changing citizen expectations. The last best experience that anyone has becomes the minimum expectation for the next experience. With these changing dynamics as a backdrop, organizations must begin to re-imagine how they innovate, operate, and engage with clients, employees, and stakeholders.

Read more about Applying Design Thinking to Public Service Delivery

Applying Design Thinking To Public Service Delivery

Submitted by rgordon on Wed, 10/24/2018 - 09:00

Serving the citizenry has always has been a foundation of our government and today, rapidly advancing technological innovations are fundamentally changing citizen expectations. The last best experience that anyone has becomes the minimum expectation for the next experience. With these changing dynamics as a backdrop, organizations must begin to re-imagine how they innovate, operate, and engage with clients, employees, and stakeholders.