Matthew A. Hidek

Submitted by on Mon, 11/12/2018 - 09:24

Matthew A. Hidek is an affiliated research associate at the Institute for Veterans and Military Families at Syracuse University, where he focuses on issues related to strategic planning and community-based service delivery. Hidek holds a range of professional expertise in disaster preparedness, community planning, urban studies, and geopolitics. His professional career includes service in the U.S. Army as a commissioned officer as well as various positions in both the U.S. intelligence community and higher education.

Nicholas J. Armstrong

Submitted by on Mon, 11/12/2018 - 09:23

Nicholas J. Armstrong is the senior director for research and evaluation at the Institute for Veterans and Military Families at Syracuse University. There he oversees the Institute’s portfolio of sponsored research, program evaluation, and data analytics initiatives. Armstrong’s research centers public management and social policy issues affecting veteran and military family well-being. He has received funding from the NY State Health Foundation, E.M. Kauffman Foundation, Smith Richardson Foundation, and U.S. Navy, among others.

Improving the Delivery of Services and Care for Veterans

Submitted by on Mon, 11/12/2018 - 09:13

This report focuses on a fairly defined target population – veterans of military service and their families. Yet, as the report’s authors note, the diffuse approach in delivering benefits and services to these individuals is incredibly complicated.

Government Reform over the Past 20 Years - Part 5, Becoming Collaborative

Submitted by on Thu, 11/08/2018 - 10:23

In the IBM Center’s new book, Government For The Future:  Reflection and Vision for Tomorrow’ Leaders, we have identified six major trends that have driven government management reforms.  This is the fourth in a six-part series where we highlight each trend; part two summarizes the evolution of performance management in U.S.

You’re the New Governor! Now What?

Submitted by on Wed, 11/07/2018 - 12:30

A new IBM Center report, Off to a Running State Capital Start: A Transition Guide for New Governors and Their Teams, is hot off the press to provide some guide posts.  Written by veteran state government journalists Katherine Barrett and Richard Greene, it is a succinct summary of years of their experience.

Katherine Barrett and Richard Greene

Submitted by on Wed, 11/07/2018 - 12:05
Katherine Barrett and Richard Greene, who have analyzed researched and written about state and local government for over thirty years are visiting fellows at the IBM Center for The Business of Government; contributors to Governing Magazine, executive advisors for the American Society for Public Administration; editors and administrators of their own website “dedicated to state and local government” at greenebarrett com; advisors to the Government

Off to a Running State Capital Start: A Transition Guide for New Governors and Their Teams

Submitted by on Wed, 11/07/2018 - 11:54

This report provides three sets of lessons from Katherine Barrett and Richard Greene, a pair of veteran observers of state and local government management, to help gubernatorial teams move quickly and set the stage for a successful term in office:

A Tale of Two Cities: How Different Performance Management Systems Use Citizen Feedback (Part 2)

Submitted by on Wed, 11/07/2018 - 11:16

How the City of Hangzhou Assesses Agency Performance and Gathers Citizen Feedback

While the oversight of New York City’s performance system is run out of the Mayor’s office, in Hangzhou, an independent commission assesses agency performance and gathers extensive citizen feedback.  This is a leading-edge approach in China.  Most other Chinese cities operate more like New York City, with their performance management system and oversight being managed by a bureau within the city’s government, with more of a focus on compliance and less on problem-solving.

Government Reform Over the Past 20 Years -- Part 4, The Evolution of Social Media in Government

Submitted by on Tue, 11/06/2018 - 10:27

In the IBM Center’s new book, Government For The Future:  Reflection and Vision for Tomorrow’ Leaders, we have identified six major trends that have driven government management reforms.  This is the fourth in a six-part series where we highlight each trend; part five summarizes the evolution of the use of social media by government.  For more detail, see the chapter on Social Media.

A Tale of Two Cities: How Different Performance Management Systems Use Citizen Feedback (Part 1)

Submitted by on Mon, 11/05/2018 - 13:01

There’s been a decades-long movement in the U.S. to increase citizens’ involvement in government, and for government services to be more citizen-centric. As a result, we expect to see such initiatives in cities across the U.S., but what about in China? Interestingly, there is a real commitment in some cities in China to listen, and respond, to their citizens.

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