Design Thinking in Action—Case Studies

Element Five: Structured Process and Tool Kit

Element Four: Iterative and Experimental Process

Element Three: Dialogue versus Debate

Element Two: Formation of Diverse Teams

Element One: Understanding User Needs and Context through Empathy

Five Core Elements of Design Thinking

Randall Salzman

Submitted by on Tue, 10/23/2018 - 13:04

Randy Salzman is a journalist and 20-year creativity and communications professor who teaches and consults on design thinking, while continuing to write about transportation issues and innovation. He co-authored Design Thinking for the Greater Good, published in 2017.

Government Reform over the Past 20 Years - Part 1, Going Digital

Submitted by on Tue, 10/23/2018 - 10:09

In the IBM Center’s new book, Government For The Future:  Reflection and Vision for Tomorrow’ Leaders, we have identified six major trends that have driven government management reforms.  Today we begin a six-part series where we highlight each trend; part one summarizes the course and impact of digital government.   For more detail, see our digital chapter.

Performance Management in Government - A Primer for Leaders

Submitted by on Mon, 10/22/2018 - 12:34

However, the diversity that exists among nations and their governments tends to obscure three key facts. First, many of the problems involved in managing government are a result of a few underlying causes. Second, the underlying causes of poor government performance are similar in nature across a diverse set of countries. Third, countries have successfully dealt with these (few) underlying causes using remarkably similar approaches. Viewed in this light, the challenge of government performance management appears more manageable.

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