Submitted by TFryer on Tue, 01/23/2018 - 17:37
Since 2001, Dr. Behn has visited dozens of governmental organizations that are using the PerformanceStat model – some well, and some poorly. His bold objective was to answer the research question of whether PerformanceStat really makes a difference in improving performance, and how it works. In short, his answer is: it depends, and it’s complicated.