IBM Center for The Business of Government

While the government recognizes the importance of obtaining public feedback and is beginning to encourage more feedback on their everyday services, the potential for criticism can be a barrier to adopting those feedback tools. Still, organizations like the US Department of State, TSA, and the State of Georgia are overcoming those barriers in order to reap the benefits of feedback. The ability to convert feedback into action is dependent on the integrity of it.

Try Before You Buy. In a Government Executive column, Shelley Metzenbaum writes: “Well-designed small-scale testing can help government achieve greater impact not only at a lower cost but also in more fair, understandable ways. Government should embrace “test marketing” as a business-as-usual management practice, not an exceptional event.” Mid-Level Rotations.

On September 16, the IBM Center for The Business of Government and the Partnership for Public Service co-hosted a Roundtable to discuss how agency leaders can coordinate and integrate activities to drive successful outcomes for the next Presidential term. An exceptional group of current and former senior officials from Administrations of both parties, leaders from Capitol Hill, as well as experts from academia and the private and non-profit sectors participated in a robust discussion.

This blog is a continuation of our first blog on Enterprise Government, which presented an introduction on Enterprise Government and highlighted a number of challenges for the next Administration to address.  In this blog, we will present the key findings and recommendations in each of four areas to spur a government-wide approach to solving problems.  These action areas include: