Delivering Better Government Through Innovation and Technology

Submitted by on Fri, 07/28/2023 - 17:24

"The City of Boston uses innovation and technology to help deliver better public services, programs and products to every constituent," notes Santiago Garces, chief information officer, City of Boston. Innovation and technology enable equity effectiveness and efficiency. The Department of Innovation and Technology creates accessible, reliable, scalable, secure, and dignified experiences for Boston residents.  "Innovation and technology," explains Garces, allow us to embrace new possibilities to connect public servants to our constituents."

Building Trusted Artificial Intelligence – Lessons from Australia

Submitted by on Fri, 07/28/2023 - 10:23

Artificial intelligence (AI) has proliferated across all sectors of society. National governments have created AI-related strategies, frameworks, and guidelines on the ethical use of AI. Yet while people have faith in AI to produce good and reliable outcomes, they have questions about the safety and security of AI systems. Specifically, this concerns public trust in AI itself, and trust in government to develop mechanisms to successfully deploy and manage such a powerful technology.

The Decisive Role of Data Architecture and AI in Tax Agencies

Submitted by on Thu, 07/27/2023 - 11:38

In today's digital era, data has become a critical asset, driving decision-making processes across various sectors. Tax agencies are no exception to this paradigm shift. The efficient management and use of data are pivotal for tax authorities to enhance compliance, optimize revenue collection, and improve overall operational efficiency. As the complexity of tax systems continues to grow, harnessing data architecture and integrating AI technologies will significantly enhance the effectiveness and productivity of tax agencies.

Jerry Mechling

Submitted by on Wed, 07/26/2023 - 15:46

Jerry Mechling, an independent consultant, is a former faculty member of the Harvard Kennedy School, where from 1983 to 2011 he taught degree-program courses on information management and founded Strategic Computing in the Public Sector, a research and executive-education program. He also is a former research vice president at Gartner Inc.

Pathways to Trusted Progress with Artificial Intelligence

Submitted by on Tue, 07/25/2023 - 16:53

National governments have created AI-related strategies, frameworks, and guidelines on the ethical use of AI. Yet while people have faith in AI to produce good and reliable outcomes, they have questions about the safety and security of AI systems. Specifically, this concerns public trust in AI itself, and trust in government to develop mechanisms to successfully deploy and manage such a powerful technology. These issues cover trust in AI in the context of design, development, deployment, and evaluation of public services and public policy.

INSIGHTS: Issue Brief on Public Management in an Uncertain Environment

Submitted by on Tue, 07/25/2023 - 15:22

Harvard Business School Professor Emeritus John Kotter has proposed that business organizations develop networks internally to help their traditional hierarchies function in today’s fast-changing environment. Government too finds itself increasingly beset by difficult problems that challenge the ability of departments and agencies to respond promptly and appropriately.

Issue Brief - Public Management in an Uncertain Environment: Lessons from Enterprise Risk Management

Submitted by on Tue, 07/25/2023 - 11:23

Harvard Business School Professor Emeritus John Kotter has proposed that business organizations develop networks internally to help their traditional hierarchies function in today’s fast-changing environment. Government too finds itself increasingly beset by difficult problems that challenge the ability of departments and agencies to respond promptly and appropriately.

Santiago Garces, CIO, City of Boston

Submitted by on Mon, 07/24/2023 - 10:42
Santi joined the City of Boston as Chief Innovation Officer (CIO) to help push forward Mayor Wu’s vision of building a government that earns the trust of its people. As CIO, Santi oversees the Department of Innovation and Technology (DoIT) and a team of nearly 150 employees. DoIT provides and maintains mission-critical technologies for the City’s more than 18,000 employees and hundreds of thousands of constituents.

Weekly Roundup: July 17-21, 2023

Submitted by on Fri, 07/21/2023 - 11:49

The Leap to Leader: To succeed as a senior executive, you need more than just special skills and competencies. You need a new mindset.  The author has conducted in-depth interviews with hundreds of CEOs. In this article, he shares the lessons that emerged about the mental shifts needed to make a successful transition to a senior leadership position. The process involves identifying and communicating your core values and learning how to approach tough decisions.

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