Weekly Roundup: September 13-17, 2021

Submitted by on Fri, 09/17/2021 - 13:41

OMB Expands Customer Experience Guidance for Federal Agencies. In its annual update to Circular A-11, the Office of Management and Budget (OMB) made significant changes to section 280, which focuses on customer experience (CX) and service delivery. The new changes provide a new expanded definition for customer experience – one that includes equity and designates CX as a priority instead of a nice-to-have.

Artificial Intelligence in the Public Sector

Submitted by on Tue, 09/14/2021 - 10:04

The pace of these changes is so rapid that it has become necessary to harness the power of emerging technology as a key enabler of addressing these threats to our way of life. In particular, artificial intelligence (AI) has emerged as a force for public good in recent years. The technology is revolutionizing the way we derive value and insights from data in order to improve our daily lives. In addition, governments gather a treasure trove of pertinent data that can be used to execute important missions and improve services to the citizen.

Artificial Intelligence in the Public Sector: A Maturity Model

Submitted by on Tue, 09/14/2021 - 09:59

The technology is revolutionizing the way we derive value and insights from data in order to improve our daily lives. In addition, governments gather a treasure trove of pertinent data that can be used to execute important missions and improve services to the citizen. An effective AI program can greatly enhance the ability of the public sector to deliver on that promise.

Gerard Badorrek

Submitted by on Mon, 09/13/2021 - 11:43

Gerard Badorrek is the Chief Financial Officer of the U.S. General Services Administration (GSA). As the senior financial executive at GSA, he is responsible for the management of its $25 billion budget and over 600 financial personnel at the GSA central office and across 11 regions. Mr. Badorrek oversees all financial functions and activities, including strategic planning, performance management, budgeting, accounting, analytics and reporting, financial operations and audits. He also serves as Performance Improvement Officer.

Gerard Badorrek, CFO at the U.S. General Services Administration

Submitted by on Mon, 09/13/2021 - 11:41
Broadcast Date: 
Monday, December 6, 2021 - 11:32
Author: 
Gerard Badorrek
Audio: 
Audio icon Complete Interview

Weekly Roundup: September 6-10, 2021

Submitted by on Fri, 09/10/2021 - 14:44

A Tuesday like no other: Feds recall shock of 9/1. Two decades ago, what began as an unremarkable Tuesday for federal employees quickly changed into an historic event like never before, and the country was never the same. Every agency was affected by the events of Sept. 11, 2001, and their workers impacted both directly and indirectly. Federal News Network asked readers who were in federal agencies that day to share their experiences of 9/11, in honor of the 20th anniversary on Saturday.

Weekly Roundup: August 30-September 3, 2021

Submitted by on Fri, 09/03/2021 - 14:15

House infrastructure bill includes over $3 billion for federal tech. Under an amendment from Rep. Gerry Connolly (D-Va.), the Technology Modernization Fund could see another $1 billion in capitalization. The House Oversight and Reform Committee voted to approve over $3 billion for federal tech initiatives, including another billion-dollar investment into the Technology Modernization Fund.

New Research Report Recipients

Submitted by on Thu, 09/02/2021 - 13:47

We are pleased to announce our latest round of awards for new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

We expect the following reports to be published starting in early 2022.  Short summaries of each report follow:

What Leaders can Learn from Artists

Submitted by on Thu, 09/02/2021 - 10:39

In her book, Uncharted: How to Navigate the Future, Margaret Heffernan noted that the “work of artists endures because they dare to imagine what they can’t see and allow their minds to leave predetermined paths.” I had the pleasure of interviewing Margaret on The Business of Government Hour to discuss her book and the many cogent leadership insights it offers. She counsels that though we may not all be artists we need their independence and stamina.

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