Customer-Driven Risk Management

Submitted by on Thu, 08/06/2020 - 12:16

Preston Finley, Director of Foresight, Strategic Planning & Risk Management at the U.S. Department of Veterans Affairs joined me on The Business of Government Hour to discuss the mission of his team and the importance of customer-driven risk management. Here’s a synopsis of our conversation.

 

Challenge Grant Competition: Re-Thinking Government Management and Operations Given the Impact of COVID-19

To provide comments on any of the below proposals, please email businessofgovernment@us.ibm.com.

Proposal One:  Improving Knowledge Delivery Through The Next Generation of Intelligent Chatbots

The "new" normal is one fraught with many risks.  However, new challenges bring opportunities for innovation and creativity.  Such is the case for the Federal Government in managing risk and coping with change under these pandemic conditions.

The Evolution of the Use of Collaborative Networks in Government

Submitted by on Tue, 08/04/2020 - 12:23

And the governmental response to the COVID-19 pandemic seems to bear out his observation.

Over the years, he has observed that many challenges—such as responding to disasters, organizing the delivery of services to disabled individuals, and orchestrating a response to climate change—have no single organization in charge. As a result, the traditional bureaucratic institutions defined by hierarchical agencies and programs that were so successful in the past are no longer adequate for challenges today that span across organizational boundaries.

 

Preston Finley

Submitted by on Mon, 08/03/2020 - 12:02

Preston Finley is the Director of the Foresight, Strategic Planning and Risk Management team within the Office of Enterprise Integration in VA. He began his Federal Service with the Postal Service in 1994 and held numerous positions in Mail Processing Field Operations and Corporate positions in Marketing, Operations, Strategic Planning, Sustainability and Employee Engagement. Mr.

Weekly Roundup: July 27-31, 2020

Submitted by on Fri, 07/31/2020 - 08:15

What Is Frictionless Acquisition?  Federal News Network reports: “The Office of Federal Procurement Policy’s new cross-agency priority goal isn’t about changing the acquisition rules or processes. . . . Instead, the goal of frictionless acquisition is about how contracting officers, program managers, industry and so many others view what it takes to buy a product or service. . . .

Challenge Grant Competition: Re-Thinking Government Management and Operations Given the Impact of COVID-19

Submitted by on Thu, 07/30/2020 - 11:52

The IBM Center for The Business of Government is pleased to announce a Challenge Grant competition to solicit essays describing how existing and emerging technologies will transform how government works and delivers services to the public in light of the impact of COVID-19. Topics to explore include:

The Road to Working With OMB: An Insiders’ Guide

Submitted by on Wed, 07/29/2020 - 11:52

Blog Co-Authors: Steve Redburn, Professorial Lecturer, The Trachtenberg School of Public Policy and Public Administration, George Washington University and Barry Clendenin, Adjunct Faculty, Schar School of Policy and Government, George Mason University

Robert Costello

Submitted by on Mon, 07/27/2020 - 09:48

Mr. Robert Costello joined U.S. Customs and Border Protection (CBP) in 2012. He currently serves as the Executive Director (XD) of OIT’s Enterprise Networks and Technology Support Directorate (ENTSD) and as the Acting XD of the Border Enforcement and Management Systems Directorate (BEMSD). Mr. Costello is responsible for the execution of combined budgets of >$500M. His personnel are located in Virginia, New Mexico, and Florida.

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