In my last post, I wrote about advanced sharing—basically the idea that the things and the way we share online are becoming as diverse and sophisticated as the things and way we share off-line. Offline, we donate our time, we lend our friends and neighbors our tools, we check books out of the library, we talk about personal matters with one friend and shopping or style with another, we confide in our spouses exclusively in some areas (our finances, a possible example), and don’t have to talk with them about others (our bunions, a possible example).
Recognize that employees, especially those who are on the front line of your organization and who regularly deal with your agency’s customers, often are the source of innovative services that can benefit your customers. Getting them engaged is key.
MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES SUBJECT: Innovation
This morning, I attended a panel that spoke about a new report released by the communications firm, Edelman, entitled “2013 Edelman Trust Barometer.” The findings, especially those that pertain to US citizens, industries, and institutions, are striking.
With Valentine’s Day approaching, there are all sorts of advice columns about improving relationships. Well, A new IBM Center report by Dr. Jane Fountain, Implementing Cross-Agency Collaboration: A Guide for Federal Managers, offers advice on successful cross-agency relationships. She says there is a recipe for success, but that it depends on a number of factors.
MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES
SUBJECT: People
Achieving your goals will depend on the hundreds, if not thousands, of people in your organization. While it has become a cliché to say that an organization’s most valuable resource is its people, the statement is true.
The workplace is undergoing a significant transition that presents unchartered territory and tremendous opportunity. This transformation includes a workforce that now includes four generations.
Style matters, claim several Harvard Business Review authors, Amy Cuddy, Matthew Kohut, and John Neffinger, in a recent article. They write: “A growing body of research suggests that the way to influence – and to lead – is to begin with warmth.” They underline this, noting: “Before people decide what they think of your message, they decide what they think of you.”
Key themes from this agenda reinforce some existing management activities and introduce new ones, and tie to the use of evidence, data and research to make better management and budget decisions.
Earlier this month, President Obama spoke about a new Management Agenda from the Administration. With the release in late July of
