Improving Customer Service

Submitted by on Thu, 12/21/2017 - 16:36

In the 1990s, the Clinton-Gore Reinventing Government effort thought the answer was “yes.”  President Clinton issued a customer service executive order in 1993 followed up in 1995 with a memo to institutionalize the initiative.

Weekly Round-up: November 5, 2010

Submitted by on Thu, 12/21/2017 - 16:34

Gadi Ben-Yehuda

 

Is Open Gov 1950 Stymieing Open Gov 2010?

Submitted by on Thu, 12/21/2017 - 16:33

The Federal Records Act of 1950 creates a framework to manage agency records.  It puts the National Archives and Records Administration in charge of oversight of the system and NARA determines the historical value of federal records and operates Federal Records Centers around the country.

Back to the Future – With Stronger Results

Submitted by on Thu, 12/21/2017 - 16:29

Cloud computing, social networks, identity … the promise of new technologies to help Federal agencies reach their goals is stronger than ever.  At the same time, agencies and contractors who want innovation to bring change are often stymied by lengthy, complex government processes, including those for hiring or training good IT Program Managers, requesting funds though the Federal Budget (a 2-year cycle), and doing an acquisition once the funds are awarded.  Add to this an environment where government and industry see more reasons not to talk to reach other about risks and rewards than they

Weekly Round-up: October 29, 2010

Submitted by on Thu, 12/21/2017 - 16:27

Gadi Ben-Yehuda

Government Managers' Guide to Citizen 2.0

Submitted by on Thu, 12/21/2017 - 16:26

Over the past few weeks, I’ve written about the other half of Gov 2.0: Citizen 2.0.  My goal has been twofold: first, to help citizens understand that engaging government isn’t all-or-nothing.  Citizens can participate in meaningful ways both from home and outside it.  They can work in and for their community by themselves and as a team effort with their neighbors.  They can engage in civic activity by putting on work gloves, writing insightful comments on blogs (with links, please!), or writing code.

Federal Rulemaking of the Future

Submitted by on Thu, 12/21/2017 - 16:24

The federal government uses rulemaking to controls all sorts of things – the size and color of highway signs, coal plant emissions, dirt biking and snow mobiling on national lands, the grading of eggs, the nutrition information on food packages, and of course the tax code.

Weekly Round-up: October 22, 2010

Submitted by on Thu, 12/21/2017 - 16:23
Gadi Ben-Yehuda
  • You have a friend request from DHS! Federal Computer Week is reporting that the Department of Homeland Security encouraged its employees to friend or follow applicants for citizenship.
John Kamensky
  • Front Row Seat in ROWE.

It's Hard to Be Cool

Submitted by on Thu, 12/21/2017 - 16:21

As the mid-term elections near, the debate over the size of government seems to be a hot button issue.  Interestingly, the debate seems to have taken an unexpected turn. Two recent polls show a significant decrease in voters’ confidence in federal employees.  According to a Politico-George Washington University-Battleground poll, confidence slipped from 75 percent in July 2009 to 66 percent in September 2010.

Weekly Round-up: October 15, 2010

Submitted by on Thu, 12/21/2017 - 16:20
Gadi Ben-Yehuda
  • Salon interviews Steven Johnson, the author of "Where Good Ideas Come From," who argues that what we need to focus on is making incremental changes rather than trying to achieve singular epiphanies or game-changing brakthroughs.

Pages