Five strategies to emerge stronger and more resilient

In the face of economic volatility, extreme weather events, and rapidly shifting demographics, the demand for public services has skyrocketed. The chasm between what citizens need and what governments can provide has widened.

Trust in public organizations is also on the decline, continuing a trend we’ve seen for decades. In 2022, only half (52%) of citizens trust their governments globally, according to Edelman. The Organisation for Economic Co-operation and Development (OECD) has measured a similar level of trust (51%) across its 38 member countries.

Susan Wedge and Troy Edgar

Susan Wedge is Managing Partner and the US Public & Federal Market Leader of IBM Consulting.  In this role, she oversees consulting partnerships with government, education, healthcare and life science customers.  

NEW MAGAZINE: The Business of Government 2022!

Events over the last couple of years have put a renewed emphasis on the importance of being resilient. Leaders and organizations have been walloped by the unforgiving realities of disruption and uncertainty. Often when responding to the unforeseen—doing all one can to operate, meeting expectations, following through on commitments, and delivering on missions—there is little time to reflect, take stock, or gain perspective. When faced with the unexpected, reflex and instinct seem to be what leaders and organizations alike rely on to weather the turbulence.

Emerge Stronger and More Resilient: Responding to COVID-19 and Preparing for Future Shocks

The response to the COVID-19 pandemic illustrates that stable and effective government action has been key to managing through the crisis and addressing its longer-term implications. Moreover, collective strategies have led to identification and resolution of challenges in way that brings together government leaders, scientists, data analysts, health care organizations, academic institutions, and industry. So, how can governments emerge stronger and better prepared for future shocks?

Sylvia Burns

Sylvia Burns is the agency's Chief Information Officer and Chief Privacy Officer. Ms. Burns joined the FDIC in September 2018 and is leading the implementation of the agency's five-year IT modernization plan.

Institute for Business Value

For two decades, the Institute for Business Value has served as one of the thought leadership think tanks for IBM. We produce research-backed, technology-informed strategic insights that help business leaders make smarter business decisions.  We are positioned at the intersection of business, technology and society, we survey, interview, and engage with thousands of executives, consumers, and experts each year, synthesizing their perspectives into credible, inspiring, and actionable insights.

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