Dr. Kelly Fletcher, Chief Information Officer

Submitted by on Mon, 09/11/2023 - 01:28
Dr. Kelly Fletcher, a member of the Senior Executive Service, was named Chief Information Officer (CIO) and the Assistant-Secretary level head of the Bureau of Information Resource Management on October 3, 2022. As Chief Information Officer (CIO), she establishes technology strategic direction and provides oversight for $ 2.5B of technology programs across the Department.

New Research Report Recipients

Submitted by on Thu, 09/07/2023 - 11:56

We are pleased to announce our latest round of awards for new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

We expect the following reports to be published starting in early 2023.  Short summaries of each report follow:

Navigating the Federal Sustainability Journey

Submitted by on Wed, 09/06/2023 - 11:37

Guest Bloggers: Troy Edgar, Partner - US Federal Finance and Supply Chain Transformation, IBM and Travis Edwards, Senior Managing Consultant, Federal Finance and Supply Chain Transformation

Executive Summary

Digitalization and Sustainability - Advancing Digital Value

Submitted by on Tue, 09/05/2023 - 14:01

Honored to share a chapter I authored for the book, Digitalization and Sustainability - Advancing Digital Value edited by M. Kathryn Brohman, Associate Professor at Smith School of Business at Queen’s University in Canada; Gregory S. Dawson, Clinical Professor in the School of Accountancy in

Weekly Roundup: August 28-September 1, 2023

Submitted by on Fri, 09/01/2023 - 16:21

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's Management Agenda posted on performance.gov.

Weekly Roundup: August 21-25, 2023

Submitted by on Fri, 08/25/2023 - 12:42

Long, long overdue': An oral history of the Government Performance and Results Act. GPRA was a cornerstone of the Clinton administration’s Reinventing Government initiative, led by Vice President Al Gore. But over the years, it became part of not only the structure but also the culture of the federal government. As GPRA reaches its 30th anniversary, Professor Don Kettl recognized it’s a great time to look back at how it evolved.

Colt Whittall

Submitted by on Fri, 08/18/2023 - 14:57

Colt Whittall serves as Chief Experience Officer (CXO) of the United States Air Force, the first such position in the Department of Defense and one of only a few in the Federal Government. This role was created to focus on improving the User Experience of Information Technology in the Air Force. Mr.

Focusing on User Experience Design and Development: A Conversation with Colt Whittall, Chief Experience Officer, U.S. Department of the Air Force

Submitted by on Fri, 08/18/2023 - 11:11
What is customer experience design? How is the U.S. Air Force using an "outside in” approach to UX? What are some of the key challenges to improving the customer experience? Join host Michael Keegan as he explores these questions and more with Colt Whittall, Chief Experience Officer (CXO) within the U.S. Department of the Air Force.
Broadcast Date: 
Monday, August 21, 2023 - 11:00
Author: 
Colt Whittall
Audio: 
Audio icon colt_whittall_podcast_abc.mp3

Using future recovery funds to help deliver key services during critical times of need.

Submitted by on Mon, 08/14/2023 - 11:47

Of the numerous bills that distributed funds to individuals, businesses and government entities, only the Coronavirus State and local Recovery Funds (CSLFRF) allocations came with mandated state reporting requirements. The creation and inclusion of performance metrics in required annual reports to the federal government is commendable However, the limited scope for which metrics were required, and lack of guidance for design of measures, resulted in information that was not sufficiently comprehensive nor comparable.

Weekly Roundup: August 7-11, 2023

Submitted by on Fri, 08/11/2023 - 11:16

 Pentagon launches new task force to map future of generative AI. The Pentagon wants to start taking advantage of recent advances in generative artificial intelligence. But to embrace it responsibly, officials think they first need to take a deep dive into the specific use cases and implications of inserting the rapidly evolving technology into defense applications.

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