4 Qualities Essential for Leading through Uncertain Times

My goal each week on The Business of Government Hour is straightforward: to interview key government executives and thought leaders who are tackling significant challenges and seizing opportunities to lead.

Krystal Brumfield

Krystal J. Brumfield is Associate Administrator, Office of Government-wide Policy, of the General Services Administration.

Ms. Brumfield was previously the Chief of Staff of the Carlyle Airport Group (CAG).  She was responsible for leading collaboration among cross-functional teams to ensure effective and streamlined performance to advance the development, implementation and execution of corporate priorities and strategic initiatives.

Weekly Roundup: June 7-11, 2021

The Government Technology Silver Bullet: Hiring In-House Technical Talent. If we want to have a lasting impact on the way that our country serves its people, we need to make the most of this momentum to address the root causes beneath these repeated failures.

Achieving Mission Outcomes Through DevSecOps

DevSecOps—short for development, security, and operations—is an approach to IT security based on the principles of the scientific method of experimentation: observe, question, hypothesize, predict, test, and iterate. This solid foundational methodology has served the STEM (science, technology, engineering, and math, including computer science) community well, and has resulted in some of the most impactful innovations and scientific breakthroughs of our time.

This report addresses the critical role that DevSecOps plays to support the DoD mission.  It highlights the:

Leveraging the TMF to improve customer experience

Co-blogger:  Margie Graves, Visiting Fellow, IBM Center for The Business of Government

Government’s interaction with members of the public occurs throughout a person’s life.  By focused attention on delivering a great experience for customers – a goal commonly referred to “CX”, short for customer experience – agencies will provide great value for the people they serve.  CX thus becomes a strategic imperative in mission delivery, and a foundational element to build public trust in government.

Can We Restore Trust in Government – One Customer at a Time?

No wonder a recent survey of business CEOs believe restoring public trust needs to be at the top of the national agenda.

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