Angela Bailey

Submitted by on Mon, 01/03/2022 - 10:42

Angela Bailey has dedicated more than 39 years to public service, with 33 of those years in human resources. Ms. Bailey was appointed as the Department of Homeland Security’s Chief Human Capital Officer (CHCO) in January 2016.

How Intelligent Automation Can Help Government Agencies Focus on Mission Critical Outcomes

Submitted by on Mon, 12/20/2021 - 11:05

Blog Co-Author:  Matt Warshaw

Federal agencies spend billions of dollars every year on routine office functions such as procurement, human resources, logistics, and information technology. Intelligent automation (IA) is one set of tools that can help agencies  simply processes, saving time and reducing costs, ultimately allowing federal employees to focus their energy on mission critical outcomes rather than complex back-office tasks.

Leading the Defense Innovation Unit

Submitted by on Thu, 12/16/2021 - 13:38

The Defense Innovation Unit, DIU, is the only U.S. Department of Defense organization focused exclusively on fielding and scaling commercial technology across the U.S. military to help it solve critical problems and build a force for the future today. 

Government 2025 – Sharing Wisdom From and For the World

Submitted by on Wed, 12/15/2021 - 13:00

Our Center recently collaborated with the IBM Institute for Business Value on work with thought leaders across government, industry, academic, and the nonprofit sectors to drive an online global conversation about the future of Government around the world, the “Gov2025 Jam.”  This dialogue explored five key issues representing some of the most pressing challenges facing governments and societies today.

It’s Time for That Customer Thing Again – Only Bigger and Better!

Submitted by on Wed, 12/15/2021 - 10:53

The Biden Administration has announced a new “Customer Experience and Service Delivery” initiative, promising some pretty specific and measurable actions, not just high-minded rhetoric.  For example, it includes 36 customer experience commitments across 17 federal agencies focused on “the moments that matter most in people’s lives” such as retiring, travelling, and paying for college.

Matt Warshaw

Submitted by on Tue, 12/14/2021 - 12:35

Matt Warshaw leads strategic partnerships for the IBM Center for The Business of Government and will also lead ecosystem outreach for the IBM Client Center in Washington, DC.

Michael Brown

Submitted by on Mon, 12/13/2021 - 10:18

Michael Brown is the Director of the Defense Innovation Unit (DIU) at the U.S. Department of Defense. DIU, established in 2015, fields leading-edge commercial capabilities to the military faster and more cost-effectively than traditional defense acquisition methods. With offices in Silicon Valley, Boston, Austin, and at the Pentagon, DIU is embedded in key innovation ecosystems across the country and builds direct relationships with organizations that strengthen our national security innovation base.

Encouraging Change with Technology-Oriented Reskilling Programs

Submitted by on Wed, 12/08/2021 - 22:56

"How can we narrow the technology-skills gap? A growing number of organizations are relying on technology-oriented reskilling programs to train employees on skills for new or different roles within their organization.

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