Reports
The report presents 50 recommendations for reforming human capital in the U.S. Agency for International Development. The recommendations were developed at a Forum hosted by the National Policy Association in October 2002 at the Belmont Conference...
A major purpose of the outcome information called for under the Government Performance and Results Act (GPRA) is that it be used by federal programs to help them improve the effectiveness of their services. It is widely recognized, however, that thus...
This report provides an evaluation of the franchise funds authorized in 1994 under the Government Management Reform Act, with particular emphasis on the Office of Federal Occupational Health (OFOH) in the Department of Health and Human Services. The...
by M. Jae Moon
Thursday, March 12, 2009
Adding to our expanding knowledge base and understanding of e-government, this report focuses on the potential of m-government (the use of mobile technology) to improve and enhance government services. The report broadly defines m-government as...
The attacks of September 11, 2001, have posed great challenges for public institutions. The new emphasis on public security will profoundly shape debate about governmental performance and reform in the months and years ahead. This report summarizes a...
This report provides a history of computer modernization efforts by the Internal Revenue Service (IRS), beginning with the initial Tax Systems Modernization project and ending with the current initiative. The study reviews the many hurdles faced by...
This report provides various approaches to how government can undertake reorganization initiatives. It identifies four historical driving forces for reorganizations: to make government work better, to save money, to enhance power, and to address...
by Ray Blunt
Thursday, March 12, 2009
This report includes two previously published Center reports (Leaders Growing Leaders: Preparing the Next Generation of Public Service Executives and Organizations Growing Leaders: Best Practices and Principles of Public Service) in one volume. In both...
This research project focuses on the untapped pool of knowledge of the Federal retiree community and will develop an innovative model and "best practices" that Federal agencies can use to reduce the Federal human capital crisis. Case studies to...
Three case studies illustrate how government organizations are now using technology to enhance citizen participation. The report addresses a fundamental challenge of government in the digital age: How can individuals engage in a two-way dialogue on...