Reports
This report explores how managers create a culture of innovation through a comprehensive case study of Phoenix, Arizona, which has been consistently recognized as the best run city in America. Through interviews with Phoenix’s mayor and department...
The federal government currently administers loan and loan guarantee programs that amount to about $1 trillion of credit outstanding. Credit scoring and loan scoring offer the opportunity for federal credit agencies to devise scoring-based database...
This report provides a case study of how one government agency--the Centers for Medicare & Medicaid Services (CMS) in the U.S. Department of Health and Human Services--has been mandated by Congress to begin competitive bidding in 2006. The mandated...
This report provides an analysis of the theoretical and practical issues involved in creating a level playing field for public-private competitions. The notion of a level playing field is that governments should create a set of policies and procedures...
This project represents a year long partnership between the IBM Endowment for the Business of Government and the University of Maryland School of Public Affairs' Center for Public Policy and Private Enterprise. The Center, under the direction of...
Three case studies illustrate how government organizations are now using technology to enhance citizen participation. The report addresses a fundamental challenge of government in the digital age: How can individuals engage in a two-way dialogue on...
This project characterizes the supply chain flow of goods, information and people in a global economy with particular attention given to security issues (e.g., threat and vulnerability) as well as to threats to supply chain efficiency resulting from...