Dan Chenok

Co-blogger:  Margie Graves, Visiting Fellow, IBM Center for The Business of Government

Government’s interaction with members of the public occurs throughout a person’s life.  By focused attention on delivering a great experience for customers – a goal commonly referred to “CX”, short for customer experience – agencies will provide great value for the people they serve.  CX thus becomes a strategic imperative in mission delivery, and a foundational element to build public trust in government.

Artificial intelligence (AI) has radically redefined many aspects of everyday life. Organizations across both the public and private sectors are exploiting AI for a wide array of applications. For defense organizations, AI solutions also present significant opportunities to improve mission effectiveness.

Agencies can learn from experience about how modernization investments can be sustained and scaled over time as they prepare their first round of proposals for the Technology Modernization Fund (TMF).   Specifically, the TMF guidance from the Office of Management and Budget (OMB) calls for proposals that reach across the government enterprise to include:

The IBM Center for The Business of Government is pleased to release our new research announcement, which defines key challenges facing government and request proposals for future studies from experts in academia and the non-profit sectors.

Last week we published the first in an ongoing series of commentaries intended to highlight the Technology Modernization Fund as a funding option available to agencies to modernize critical systems while lessening reliance on costly legacy systems and reducing cyber risk. In this first post, we outlined elements of the Office of Management and Budget’s TMF/American Rescue Plan (APR) guidance that were just recently updated.

Last week, the Office of Management and Budget issued new guidance regarding priorities and processes for agencies to submit proposals for the Technology Modernization Fund that support the American Rescue Plan Act.   The guidance provides important insights on how the TMF can be leveraged to address mission objectives.

Guest Co-Blogger David Egts, Chief Technologist, North America Public Sector, Red Hat

News of great work done by many outstanding government leaders is always important to communicate, especially in a world where government can be portrayed as less productive and more inflexible than the private sector.  This portrayal is often magnified during a time of transition to a new administration, when new leaders arrive in agencies and understandably have questions about the staff they are inheriting.  However, equally compelling are impressions of leaders who have a chance to work with very talented federal workers -- many political appointees in both parties have publicly reporte

John moves to Emeritus status after his tremendous and impactful career working in and with government, including the IBM Center for the past 20 years, where he has served as a Senior Fellow and an Associate Partner with IBM's Global Business Services.