New Research Report Recipients

We are pleased to announce our latest round of new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

We expect the following reports to be published starting in the fall of 2022.  Short summaries of each report follow:

Challenges and Opportunities for the Future of the Remote Workplace: Perspectives from an Expert in Response to a Recent Center Report

 

Our Center recently released a new report, The Age of Remote Work:  How COVID-19 Transformed Organizations in Real Time, that addressed challenges and opportunities for remote work, given the continued acceleration of workplace change emerging during the pandemic.   We welcome continued dialogue based on the provocative questions that Steve raises for future research on this topic.

 

Emerging Technology Can Drive Effectiveness and Efficiency Across International Borders

As governments make their way through the COVID-19 pandemic to emerge stronger, nations are grappling with how to adjust to and plan for the new normal. This future state will fundamentally differ from business as usual before the onset of the COVID-19 pandemic.

Multi-Domain Command and Control: A Video Overview of the Approach

We recently released the report, "Delivering on the Vision of Multi-Domain Command and Control" by author Dr. David Bray of The Stimson Center.  Multi-Domain Command and Control (MDC2) is the strategy for integrating and coordinating command and control operations simultaneously across air, land, sea, space, cyber, and electromagnetic domains. Dr.

Building the Cybersecurity Workforce America Needs

Blog Co-Author:  Karen Evans, managing director of the Cyber Readiness Institute and former chief information officer at the U.S. Department of Homeland Security.

Report Release Event: Cybersecurity Workforce Development

I was honored to co-chair the National Academy of Public Administration (NAPA) panel report for the Cybersecurity and Infrastructure Security Agency (CISA), US Department of Homeland Security (DHS) with Karen Evans, Managing Director, Cyber Readiness Institute and Former Chief Information Officer, DHS.  Together with panel members, Dr. Marilu Goodyear, Dr.

Integrating automation to improve CX

The Daily Scoop Podcast with Francis Rose spoke with me this week on how automation can help improve government’s customer experience. We discussed self-service questions, second-tier detailed questions, and unique questions posed by citizens and how all three can be handled with AI for a better service experience. We also discussed intelligent automation, barriers civilian and defense leaders experience, and how to overcome them to build a roadmap for better customer service through a series of upcoming dialogues.

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Executive Director
IBM Center for The Business of Government
600 14th Street, NW
Second Floor
Washington, DC 20005
United States
(202) 551-9310

Dan Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.

Mr. Chenok serves in numerous industry leadership positions. He is a CIO SAGE and member of the Research Advisory Council with the Partnership for Public Service, Fellow of the National Academy of Public Administration, Member of the Board of Directors for the Senior Executives Association, Member of the Government Accountability Office Polaris Advisory Council for Science and Technology, Member of the American University IT Executive Council, and Mentor with the Global Policy, Diplomacy, and Sustainability Fellowship.  Previously, he served as Chair of the Industry Advisory Council (IAC) for the government-led American Council for Technology (ACT), Chair of the Cyber Subcommittee of the DHS Data Privacy and Integrity Advisory Committee, Chair of the NIST-sponsored Federal Information Security and Privacy Advisory Board, and two-time Cybersecurity commission member with the Center for Strategic and International Studies. Mr. Chenok also generally advises public sector leaders on a wide range of management issues. Finally, Mr. Chenok serves as an Adjunct Associate Professor with the LBJ School of Public Affairs at the University of Texas in Austin, teaching at the school's Washington, DC Center.  

Before joining IBM, Mr. Chenok was a Senior Vice President for Civilian Operations with Pragmatics, and prior to that was a Vice President for Business Solutions and Offerings with SRA International.

As a career Government executive, Mr. Chenok served as Branch Chief for Information Policy and Technology with the Office of Management and Budget, where he led a staff with oversight of federal information and IT policy, including electronic government, computer security, privacy and IT budgeting. Prior to that, he served as Assistant Branch Chief and Desk Officer for Education, Labor, HHS, and related agencies in OMB's Office of Information and Regulatory Affairs. Mr. Chenok began his government service as an analyst with the Congressional Office of Technology Assessment, and left government service at the end of 2003.

In 2008, Mr. Chenok served on President Barack Obama’s transition team as the Government lead for the Technology, Innovation, and Government Reform group, and as a member of the OMB Agency Review Team.

Mr. Chenok has won numerous honors and awards, including a 2010 Federal 100 winner for his work on the presidential transition, the 2016 Eagle Award for Industry Executive of the Year, and the 2002 Federal CIO Council Azimuth Award for Government Executive of the Year.

Mr. Chenok earned a BA from Columbia University and a Master of Public Policy degree from Harvard's Kennedy School of Government.

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