Building Trusted Digital Services: Lessons from Australia

Governments around the world are advancing in the transformation of operations and services for the digital age. The goal of “trusted digital services” enables transformation in a way that earns public trust. Developing and implementing trusted digital services matters supports near-term service delivery, and long-term legitimacy and sustainability of government with the public. Advanced digital governments cite trust as a key success factor, and as well as how digital technologies supportive innovative governance that services the public.

How Government Can Use Data to Improve Equity in Housing Programs

Housing is a cornerstone of wealth creation in the United States. Homeownership provides the ability to build wealth by acting as a forced savings mechanism through home value appreciation. Yet over the past 60 years, obstacles to homeownership have limited the ability of Black Americans and other communities of color to create wealth, and have had negative impacts on health and well-being, as well as inequalities in education, job opportunities, political power, access to credit, access to health care, and more.

How Can Government Promote Greater Homeownership Across Communities of Color?

Blog Contributor: Emily Cheston, Digital Business Strategy, IBM Consulting

Eight Strategies for Transforming Government

Our collaboration with recognized scholars and thought leaders is intended to spark the imagination—crafting new ways to think about government by identifying trends, new ideas, and best practices in public management and innovation.

Based on our recent research and perspectives shared by current and former government, academic, and nonprofit leaders, this special report identifies eight strategies for transforming government in the years to come. These strategies draw on significant insights from a research roundtable in 2020.

The Agile-Policymaking Frontier (Part II)

In my previous post, I discussed “agile policymaking” as a vehicle for better government and how agile would be more objective and evidenced-based when it comes to traditional policy analysis (“TPA”).

The Agile-Policymaking Frontier

Just the sound of “making government more agile” summons pleasing images to the civic mind: resilient response to changing conditions; innovation and ingenuity; immediacy in problem-solving; citizen-centered service; bureaucracy getting out of the way; experimentation leading to progress.

Addressing the New Era of Deterrence and Warfare: Visualizing the Information Domain

Blog Co-Authors:  Kim Kagan, founder and president of the Institute for the Study of War; Fred Kagan, senior fellow and director of the Critical Threats Project at American Enterprise Institute; 

Bringing the People Served by Government Into the Design and Delivery of Those Services

With guest blogger, Brian W. Murphy, Partner, IBM iX-Customer Transformation, Federal Service Line Leader

A Unique Opportunity for Government Innovation: How Leaders Can Leverage Stimulus Funding

Our Center and many others have written numerous reports about government innovation, including how new innovation roles have focused on technology, data, and digital goals.  Innovation and data teams have been in place in cities for a decade, and more recently in state and federal government.

Providing a secure cloud for agency applications

Blog Co-Authors:  Mark Lerner Senior Manager, Technology & Innovation, Partnership for Public Service;  Emma Shirato Almon Associate Manager, Partnership for Public Service; Scott Robertson, Senior Partner and Vice President, Hybrid Cloud Strategy and Services, IBM; and Ryan Vuono, former intern, Research, Evaluation and Modernizing Government, Partnership for Public Service


Executive Director
IBM Center for The Business of Government
600 14th Street, NW
Second Floor
Washington, DC 20005
United States
(202) 551-9310

Dan Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.

Mr. Chenok serves in numerous industry leadership positions. He is a CIO SAGE and member of the Research Advisory Council with the Partnership for Public Service, Fellow of the National Academy of Public Administration, Member of the Board of Directors for the Senior Executives Association, Member of the Government Accountability Office Polaris Advisory Council for Science and Technology, Member of the American University IT Executive Council, and Mentor with the Global Policy, Diplomacy, and Sustainability Fellowship.  Previously, he served as Chair of the Industry Advisory Council (IAC) for the government-led American Council for Technology (ACT), Chair of the Cyber Subcommittee of the DHS Data Privacy and Integrity Advisory Committee, Chair of the NIST-sponsored Federal Information Security and Privacy Advisory Board, and two-time Cybersecurity commission member with the Center for Strategic and International Studies. Mr. Chenok also generally advises public sector leaders on a wide range of management issues. Finally, Mr. Chenok serves as an Adjunct Associate Professor with the LBJ School of Public Affairs at the University of Texas in Austin, teaching at the school's Washington, DC Center.  

Before joining IBM, Mr. Chenok was a Senior Vice President for Civilian Operations with Pragmatics, and prior to that was a Vice President for Business Solutions and Offerings with SRA International.

As a career Government executive, Mr. Chenok served as Branch Chief for Information Policy and Technology with the Office of Management and Budget, where he led a staff with oversight of federal information and IT policy, including electronic government, computer security, privacy and IT budgeting. Prior to that, he served as Assistant Branch Chief and Desk Officer for Education, Labor, HHS, and related agencies in OMB's Office of Information and Regulatory Affairs. Mr. Chenok began his government service as an analyst with the Congressional Office of Technology Assessment, and left government service at the end of 2003.

In 2008, Mr. Chenok served on President Barack Obama’s transition team as the Government lead for the Technology, Innovation, and Government Reform group, and as a member of the OMB Agency Review Team.

Mr. Chenok has won numerous honors and awards, including a 2010 Federal 100 winner for his work on the presidential transition, the 2016 Eagle Award for Industry Executive of the Year, and the 2002 Federal CIO Council Azimuth Award for Government Executive of the Year.

Mr. Chenok earned a BA from Columbia University and a Master of Public Policy degree from Harvard's Kennedy School of Government.

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