What if we transformed Citizen Services with Intelligent Automation?

Guest Authors: Rebecca Friedman, Christopher J. Robinson and Bridget M. Walsh, Associate Partners, Automation and Data Platforms, IBM, and Emily Vose, Partner, Data & Technology Transformation, IBM.

Reflections on Steve Kelman's Tenure at the Harvard Kennedy School

The event was a remarkable tribute to Steve, who:   

Building Supply Chain Resiliency for Government: Insights from Leaders and Experts

Global supply chains have experienced major constraints over the past several years, and many are still recovering and responding to new threats. In 2022, 38% of global CEOs reported supply chain disruption as one of their greatest challenges, a 36% increase from the previous year based on research from the IBM Institute for Business Value (IBV).

Five recommendations for federal agencies to use the cloud to accelerate modernization

Guest Blog Authors: Jason Kelley, General Manager & Managing Partner, Strategic Partners & Ecosystems, IBM and Frank Cristinzio, Government & Regulatory Affairs Executive, General Counsel, IBM

No other institution is responsible for doing so much for so many, so quickly, in an ever-changing landscape. No other institution must respond simultaneously to such a breadth of challenges that have only been amplified over the last few years.

Digitalising one of life's certainties

Blog Author: Andy Heys, Principal Account Technical Leader, Australian Taxation Office, IBM Technology, Australia. Andy has over 40 years experience working with Public Sector clients in Australia, the UK, and the rest of the world. Andy is based in Canberra and currently focuses on Australian Commonwealth Government clients.

How Can Agencies Tap the Cloud to Improve Service? Insights from Experts

At a recent event co-hosted by the IBM Center for the Business of Government and the Partnership for Public Service, government leaders highlighted how agencies can adopt secure, scalable cloud solutions to transform government operations and deliver effective and equitable digital public services. 

Building Cybersecurity Resiliency for Government: Insights from Experts

Each year, the volume of cyberattacks and their impact reaches new levels. The number of cyberattacks targeting governments increased 95% worldwide during the last half of 2022, compared to the same period in 2021 while the cost of public sector data breaches increased 7.25% between March 2021 and March 2022.

Helping New State Chief Executives Make a Running Start

To help leaders in new Governors’ offices across the initial months of a new term, the IBM Center for The Business of Government has released a second edition of a prior report, Off to a Running State Capital Start: A Guide for New Governors and Their Teams

How Emerging Technologies Can Transform Law Enforcement and Public Safety

Blog Co-Authors:  Cristina Caballé, IBM Global Public Sector and Markus Straub, IBM Public Sector Germany

Law enforcement is changing more rapidly than ever before. New forms of crime, advanced technologies, and evolving relationships with citizens and communities are challenging and shifting the very foundations and scope of law enforcement and public safety and how organizations and the officials perform their critical mission.


Executive Director
IBM Center for The Business of Government
600 14th Street, NW
Second Floor
Washington, DC 20005
United States
(202) 551-9310

Dan Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.

Mr. Chenok serves in numerous industry leadership positions. He is a CIO SAGE and member of the Research Advisory Council with the Partnership for Public Service, Fellow of the National Academy of Public Administration, Member of the Board of Directors for the Senior Executives Association, Member of the Government Accountability Office Polaris Advisory Council for Science and Technology, Member of the American University IT Executive Council, and Mentor with the Global Policy, Diplomacy, and Sustainability Fellowship.  Previously, he served as Chair of the Industry Advisory Council (IAC) for the government-led American Council for Technology (ACT), Chair of the Cyber Subcommittee of the DHS Data Privacy and Integrity Advisory Committee, Chair of the NIST-sponsored Federal Information Security and Privacy Advisory Board, and two-time Cybersecurity commission member with the Center for Strategic and International Studies. Mr. Chenok also generally advises public sector leaders on a wide range of management issues. Finally, Mr. Chenok serves as an Adjunct Associate Professor with the LBJ School of Public Affairs at the University of Texas in Austin, teaching at the school's Washington, DC Center.  

Before joining IBM, Mr. Chenok was a Senior Vice President for Civilian Operations with Pragmatics, and prior to that was a Vice President for Business Solutions and Offerings with SRA International.

As a career Government executive, Mr. Chenok served as Branch Chief for Information Policy and Technology with the Office of Management and Budget, where he led a staff with oversight of federal information and IT policy, including electronic government, computer security, privacy and IT budgeting. Prior to that, he served as Assistant Branch Chief and Desk Officer for Education, Labor, HHS, and related agencies in OMB's Office of Information and Regulatory Affairs. Mr. Chenok began his government service as an analyst with the Congressional Office of Technology Assessment, and left government service at the end of 2003.

In 2008, Mr. Chenok served on President Barack Obama’s transition team as the Government lead for the Technology, Innovation, and Government Reform group, and as a member of the OMB Agency Review Team.

Mr. Chenok has won numerous honors and awards, including a 2010 Federal 100 winner for his work on the presidential transition, the 2016 Eagle Award for Industry Executive of the Year, and the 2002 Federal CIO Council Azimuth Award for Government Executive of the Year.

Mr. Chenok earned a BA from Columbia University and a Master of Public Policy degree from Harvard's Kennedy School of Government.