Blog

Weekly Roundup: January 22-26, 2024

by Michael J. Keegan
Friday, January 26, 2024
Articles & insights in public management & leadership for the week ending January 26, 2024

How Can AI Drive Better Taxpayer Experience and Improved Tax Agency Operations?

by Dan Chenok
Friday, January 26, 2024
A new report identifies challenges and opportunities for artificial intelligence to help the IRS, and tax agencies globally, modernize to serve the public.

Toward More Useful Federal Oversight

by Shelley Metzenbaum
Thursday, January 25, 2024
This is an excerpt of Chapter 11 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.

Event Highlights: Building On Regulatory Foundations and Bridging to the Future

by Dan Chenok, Susan Dudley
Wednesday, January 24, 2024
Modern U.S. regulatory practices have their roots in the first regulatory agencies established in the late 19th century, in the Administrative Procedure Act of 1946, and in the regulatory reforms of the 1970s and 1980s.

Using Linked Administrative Data to Advance Evidence-Based Policymaking

by Kevin Dehmer, Ph.D, Stephanie Walsh
Tuesday, January 23, 2024
This is an excerpt of Chapter 10 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.

Highlights from the Center’s 25th Anniversary and Book Release Event

by Dan Chenok
Monday, January 22, 2024
The IBM Center recently hosted many government leaders and stakeholders for our 25th Anniversary celebration and release of the new book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.

Weekly Roundup: January 15-19, 2024

by Michael J. Keegan
Friday, January 19, 2024
Articles & insights in public management & leadership for the week ending January 19, 2024

Quantum Technology Challenge: What Role for the Government?

by Paula Ganga, PhD
Thursday, January 18, 2024
This is an excerpt of Chapter 9 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.

Design Principles for Responsible Use of AI to Enhance Customer Experience Using Public Procurement

by Ana Maria Dimand
Tuesday, January 16, 2024
This chapter proposes two ways that public procurement processes can improve customer experience (CX) through artificial intelligence (AI) and presents seven design principles to guide the procurement of AI tools in the public sector.

AI Literacy: A Prerequisite for the Future of AI and Automation in Government

by Ignacio F. Cruz
Thursday, January 11, 2024
This is an excerpt of Chapter 7 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.

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Center Blog Series

The Center maintains several blog series written by our Fellows and those in academia and the nonprofit world.  Our blog series include:

Tax Modernization Series by Peggy Bogadi, Florian Breger, and Sharon Moore

Agile Government, Why Now by Angela Evans

Improving Outcomes in Government through Data and Intelligent Automation by The IBM Center for The Business of Government and the Partnership for Public Service

Distance Work in the Time of COVID by John Kamensky

Community Resilience and Reshaping Government during COVID by Donald F. Kettl

Managing Risk in the Public Sector by Dan Chenok and Michael J. Keegan

Business of Government Stories (the people behind the management evolution) by Dan Chenok, John Kamensky, and guest authors

State and Local Government Best Practices by Katherine Barrett and Richard Greene

Government Performance Management - a video series by Praja Trivedi