Weekly Roundup: June 7-11, 2021

Submitted by on Fri, 06/11/2021 - 13:15

The Government Technology Silver Bullet: Hiring In-House Technical Talent. If we want to have a lasting impact on the way that our country serves its people, we need to make the most of this momentum to address the root causes beneath these repeated failures.

Achieving Mission Outcomes Through DevSecOps

Submitted by on Fri, 06/11/2021 - 12:31

DevSecOps—short for development, security, and operations—is an approach to IT security based on the principles of the scientific method of experimentation: observe, question, hypothesize, predict, test, and iterate. This solid foundational methodology has served the STEM (science, technology, engineering, and math, including computer science) community well, and has resulted in some of the most impactful innovations and scientific breakthroughs of our time.

This report addresses the critical role that DevSecOps plays to support the DoD mission.  It highlights the:

Leveraging the TMF to improve customer experience

Submitted by on Mon, 06/07/2021 - 12:00

Co-blogger:  Margie Graves, Visiting Fellow, IBM Center for The Business of Government

Government’s interaction with members of the public occurs throughout a person’s life.  By focused attention on delivering a great experience for customers – a goal commonly referred to “CX”, short for customer experience – agencies will provide great value for the people they serve.  CX thus becomes a strategic imperative in mission delivery, and a foundational element to build public trust in government.

Can We Restore Trust in Government – One Customer at a Time?

Submitted by on Thu, 06/03/2021 - 23:24

No wonder a recent survey of business CEOs believe restoring public trust needs to be at the top of the national agenda.

How Defense Agencies Can Leverage AI Effectively

Submitted by on Wed, 06/02/2021 - 11:12

Artificial intelligence (AI) has radically redefined many aspects of everyday life. Organizations across both the public and private sectors are exploiting AI for a wide array of applications. For defense organizations, AI solutions also present significant opportunities to improve mission effectiveness.

Managing Risk in Government

Submitted by on Tue, 06/01/2021 - 15:22

Each week my goal is straightforward: to introduce you to key government executives and thought leaders, who are tackling significant management challenges and seizing opportunities to lead. To complement these examples of leadership in action, I also highlight the practical, actionable research done by some of the most recognized and respected thought leaders in public management.

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