Submitted by sfreidus on Tue, 12/26/2017 - 16:01
By putting the user at the center, organizations can focus resources and initiatives on providing the best and most needed services. This “citizen-centric” approach takes citizens from passive recipients to active contributors through methods like design thinking, co-creation, and even analytics. This approach can benefit not only the system as a whole but also allows citizens to take ownership of their experience.