NEW BOOK - Targeting Commitment: Interagency Performance in New Zealand

New Zealand has long been considered at the forefront of public administration, experimenting with new ways of organizing and delivering public services. In 2017, guided by our mission to connect public management research to practice, the IBM Center published a very timely and insightful report, Interagency Performance Targets: A Case Study of New Zealand’s Better Public Services Results Programme, by Rodney Scott and Ross Boyd.

Weekly Roundup July 18-22, 2022

Officials reorganize HHS to boost pandemic response: Plan would elevate ASPR, which plays key role in emergencies, to be an agency on par with CDC, FDA. The Biden administration is reorganizing the federal health department to create an independent division that would lead the nation’s pandemic response, amid frustrations with the Centers for Disease Control and Prevention.

Weekly Roundup July 11-15, 2022

Preparing governments for future shocks. IBM, working through the IBM Center for The Business of Government and the IBM Institute for Business Value, and in partnership with the National Academy of Public Administration (NAPA) plan to convene a series of roundtable disc

Weekly Roundup July 4-8, 2022

Quarterly President's Management Agenda and Agency Priority Goal Updates. The Office of Management and Budget is publishing the latest President’s Management Agenda (PMA) quarterly updates on highlighting key progress advancing our three core priorities: strengthening and empowering the Federal workforce; delivering excellent, equitable, and secure Federal services and customer experience; and managing the business of government.

Weekly Roundup June 20-24, 2022

Six Big Government Success Stories of the Last Two Decades. There are several areas where elected officials and government employees at all levels excelled at problem-solving and succeeded in improving the lives of Americans. Some of their efforts attracted great attention (even if it tended to fade rather quickly). Others never received widespread attention. Here are six examples.

Weekly Roundup June 13-17, 2022

Trustworthy: INCREASING CIVIL SERVANTS' TRUST AT WORK. NEW REPORT: @publicservice researchers explored civil servants' trust in two key dimensions of the federal government (1) government leaders and (2) civil service rules and their enforcement—and what agencies and Congress can do to improve it.

Weekly Roundup June 6-10, 2022

Connecting IT, Customer Experience, and Trust in Government. Through the Federal IT Operating Plan, the U.S. government is driving digital transformation across the Federal enterprise.

NEW REPORT: Three Reforms to Improve Defense Resource Management

The U.S. Department of Defense (DoD) resource allocation process—the Planning, Programming, Budgeting, and Execution (PPBE) system— is now sixty years old. It has brought discipline and rigor to one of the toughest budget environments in the government. It has also been criticized for being slow and bureaucratic, hindering DoD’s efforts to accelerate modernization in the face of fast paced high technology advancement and increasing aggressive near peer adversaries.

Weekly Roundup May 16-20, 2022

Federal CIO: The tech is 'the easy part' of improving CX. "The technology is the easy part," federal CIO, Clare Martorana, told FCW in an interview.


Leadership Fellow & Host
IBM Center for The Business of Government
600 14th Street, NW Second Floor
Washington, DC 20005
United States

Michael has two decades of experience with both the private and public sectors encompassing strategic planning, business process redesign, strategic communications and marketing, performance management, change management, executive and team coaching, and risk-financing.

Michael leads the IBM Center for The Business of Government's leadership research. As the Center’s Leadership Fellow, his work is at the nexus of the Center’s mission – connecting research to practice. My work at that the Center complements frontline experience of actual government executives with practical insights from thought leaders who produce Center reports – merging real-world experience with practical scholarship. The purpose is not to offer definitive solutions to the many management challenges facing executives, but to provide a resource from which to draw practical, actionable recommendations on how best to confront such issues. Michael also hosts and produces the IBM Center’s The Business of Government Hour. He has interviewed and profiled hundreds of senior government executives from all levels of government as well as recognized thought leaders focusing on a range of public management issues and trends. Over the last four years, Michael has expanded both the show’s format and reach – now broadcasting informational and educational conversations with dedicated public servants on two radio stations five times a week and anywhere at anytime over the web and at iTunes. Michael is also the managing editor of The Business of Government magazine, with a targeted audience of close to 14,000 government and non-government professionals. Additionally, he manages the Center’s bi-annual proposal review process that awards stipends to independent, third party researchers tackling a wide range of public management issues.

Prior to joining the Center, Michael worked as a senior managing consultant with IBM GBS (Global Business Services) and as a principle consultant with PriceWaterhouseCoopers’ Washington Consulting Practice (WCP). He led projects in the private and federal civilian sectors including the U.S. Department of Energy, U.S. Department of Homeland Security, Centers for Medicare and Medicaid Services, FEMA, and the Veterans Health Administration. Before entering consulting, he worked in the private sector as product development manager at a New York City based risk financing firm.

Since 2003, Mr. Keegan has been a reviewer for Association of Government Accountant’s Certificate of Excellence in Accountability Reporting (CEAR)© program, keeping abreast of the most recent developments in authoritative standards affecting federal accounting, financial reporting and performance measurement. He is also a member of APPAM, the NYU Alumni Association, and the Data Center & Cloud Talent, USA. He holds masters in public administration and management from New York University and was the founder of its DC alumni group as well as previous treasurer of the NYU graduate school’s alumni board.