NEW REPORT: Reskilling the Workforce with Technology-Oriented Training

Government agencies are increasingly expected to provide more and higher levels of services for citizens with fewer resources. This difficult balancing act requires that government executives maximize the effectiveness of agency transformation efforts.  Government agencies use technology to increase the efficiency of their services, but rapid changes in technology create a need for additional training to help the workforce remain current in their knowledge and application of new innovations.

Weekly Roundup: November 8-12, 2021

Governmentwide chat, calendar collaboration tools coming in 2022. Sometime in early 2022, federal employees will be able to check the calendar and chat with a colleague at another agency. No more emailing and hoping they will respond. No more playing calendar tag to try to find an agreeable time for a meeting.

NEW REPORT: Sustaining a Distant Vision: NASA, Mars, and Relay Leadership

With the release of Sustaining a Distant Vision: NASA, Mars, and Relay Leadership, Professor W. Henry Lambright of the Maxwell School at Syracuse University continues his research for the IBM Center exploring the intersection of government leadership, Big Science, and space exploration.  The report draws on insights from a group of experts in leadership roles with NASA.

Nurturing the Habit of Innovating

Dr. Ben Bensaou, author of Built to Innovate joined me on The Business of Government Hour to discuss insights from his book and explore the strategic imperative for today’s leaders to make innovating an organizational habit.

NEW REPORT: Adopting Agile in State and Local Governments

Agile emerged initially as a set of values and principles for software development formalized in 2001 with the Agile Manifesto. For two decades, it helped revolutionize software development. Today, Agile approaches have been adapted to government services beyond software development, offering a new way of thinking and delivering in areas such as project management, policymaking, human resources, and procurement. 

Weekly Roundup: October 4-8, 2021

The Post-COVID Civil Service:  Dr. Donald F. Kettl joins discusses how federal service can change after the pandemic. The pandemic has brought to light many systemic problems in American governance and the civil service. Like other major disasters, the pandemic presents an opportunity to reshape the future of work in the federal service. Looking to the big lessons for COVID and beyond -- turns out that the quality of people in government matters most.

Weekly Roundup: September 27-October 1, 2021

Working Together as a Federal IT Enterprise to Deliver for the American People. In a new blog post, Federal CIO Clare Martorana discusses how the pandemic forced us to re-evaluate the way we operate across government and ask how we can serve our citizens faster and more securely.

Weekly Roundup: September 20-24, 2021

CISA Releases Draft Guidance for Agencies’ Transition to IPv6. Federal agencies are on the clock to transition networks and systems to using Internet Protocol version 6, and the Trusted Internet Connection program office released draft guidance to help them make the move securely. The last pools of addresses for the previous standard—IPv4—were exhausted in 2011.


Leadership Fellow & Host
IBM Center for The Business of Government
600 14th Street, NW Second Floor
Washington, DC 20005
United States

Michael has two decades of experience with both the private and public sectors encompassing strategic planning, business process redesign, strategic communications and marketing, performance management, change management, executive and team coaching, and risk-financing.

Michael leads the IBM Center for The Business of Government's leadership research. As the Center’s Leadership Fellow, his work is at the nexus of the Center’s mission – connecting research to practice. My work at that the Center complements frontline experience of actual government executives with practical insights from thought leaders who produce Center reports – merging real-world experience with practical scholarship. The purpose is not to offer definitive solutions to the many management challenges facing executives, but to provide a resource from which to draw practical, actionable recommendations on how best to confront such issues. Michael also hosts and produces the IBM Center’s The Business of Government Hour. He has interviewed and profiled hundreds of senior government executives from all levels of government as well as recognized thought leaders focusing on a range of public management issues and trends. Over the last four years, Michael has expanded both the show’s format and reach – now broadcasting informational and educational conversations with dedicated public servants on two radio stations five times a week and anywhere at anytime over the web and at iTunes. Michael is also the managing editor of The Business of Government magazine, with a targeted audience of close to 14,000 government and non-government professionals. Additionally, he manages the Center’s bi-annual proposal review process that awards stipends to independent, third party researchers tackling a wide range of public management issues.

Prior to joining the Center, Michael worked as a senior managing consultant with IBM GBS (Global Business Services) and as a principle consultant with PriceWaterhouseCoopers’ Washington Consulting Practice (WCP). He led projects in the private and federal civilian sectors including the U.S. Department of Energy, U.S. Department of Homeland Security, Centers for Medicare and Medicaid Services, FEMA, and the Veterans Health Administration. Before entering consulting, he worked in the private sector as product development manager at a New York City based risk financing firm.

Since 2003, Mr. Keegan has been a reviewer for Association of Government Accountant’s Certificate of Excellence in Accountability Reporting (CEAR)© program, keeping abreast of the most recent developments in authoritative standards affecting federal accounting, financial reporting and performance measurement. He is also a member of APPAM, the NYU Alumni Association, and the Data Center & Cloud Talent, USA. He holds masters in public administration and management from New York University and was the founder of its DC alumni group as well as previous treasurer of the NYU graduate school’s alumni board.