Blog
Wednesday, April 13, 2016
A pair of Singapore-based researchers recommend jettisoning four conventional practices for improving customer service. I’m not sure I totally agree, but they are worth hearing out.
by Dan Chenok
Wednesday, April 13, 2016
With the coming change in Administrations, solidifying agile as an effective and go-to approach will help to strengthen the management of programs, both now and in the future.
Tuesday, April 5, 2016
The “pay for success” movement in the non-profit world is starting to take hold at the federal, state, and local levels. But a prerequisite is having some way of measuring success – and ensuring the funding models encourage it.
Friday, April 1, 2016
Articles from across the Web that we at the IBM Center for The Business of Government found interesting, week of March 28 – April 1, 2016.
Wednesday, March 30, 2016
After agencies put an appropriate governance environment in place, they can implement a new and more secure approach to IT.
Monday, March 28, 2016
I’m a fervent advocate of the use of performance information as an important management and decision making tool. So, it’s not a natural act for me to raise this kind of question.
Friday, March 25, 2016
Weekly Roundup March 25, 2016 Posted by: Michael J. Keegan Friday, March 25, 2016 - 15:37 The IBM Center's Weekly Roundup highlights articles and insights that we found interesting for the week ending March 25, 2016.
Tuesday, March 22, 2016
Most of an organization’s collective wisdom is locked in people’s heads, and not written down for others to search for and use. So, how do you increase the ability of people to know the expertise of their professional colleagues and share it with each oth
Monday, March 21, 2016
Managing the human, behavioral and cultural aspects of change and motivating key leadership executives to buy into the change is critical to the success of IT Governance that supports an agency’s IT security program.
Friday, March 18, 2016
President Obama’s final budget puts a stake in the ground for his long-running agenda to inject the use of data and evidence into budget, policy, and operational decisions.