Responding to the Year 2000 Challenge: Lessons for Today

Editor’s Note: Government at all levels, American society, and the world faced a seemingly insurmountable technology challenge in the late 1990s that threatened to disrupt civilization.  Addressing this challenge required mobilizing a vast response effort, not unlike what we are facing today with the COVID-19 pandemic.  The leader of that effort in the late 1990s was John Koskinen.  He shares his lessons from that effort.

Weekly Roundup: March 16-20, 2020

John Kamensky

E-Government – Three Vignettes that Still Resonate Today

Vignette 1:  FirstGov (now USA.Gov). In 1999, Eric Brewer -- Internet search pioneer and CEO of the search company Inktomi (which developed search long before Google) met President Clinton at the World Economic Forum meeting in Davos.  Brewer had what was a revolutionary idea at the time – organize all government information in a single search engine, accessible through a single portal, for free.

Transforming How Government Operates

As underscored by the public health crisis we are facing today, this world is fraught with uncertainty, and even the best-laid plans can go awry. The increasing complexity and interconnectedness of today’s world only ups the ante on the unknown and unexpected. It is within this ever-changing environment, with lives and treasure at stake that government executives must operate, anticipate, and respond. It is also where they find ways to innovate—to improve operations by adopting tools and methods from other sectors.

Transforming How Government Operates: Four Methods of Change

Many of the problems of government can be solved by technology, but the real roadblock is knowing how to fix the problems citizen experience when they interact with government. More than anything, government workers who want to innovate government operations and services need new methods and tools to help make better decisions and deliver more effective results.

Tracy Bojko and Macey Cox

Tracy Bojko (pictured top left) is an Industrial/Organizational Psychologist who has worked in a variety of roles in the federal space over the past 10 years at both the National Science Foundation and the Office of Personnel Management. She has a strong background in selection, program evaluation and organizational development and a passion for developing aspiring leaders. Tracy is currently the Chief Advisor of Human Resources where she leads a variety of HR initiatives. She is also the co-lead of NSF’s Leadership Development Program.

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