Weekly Roundup: August 28-September 1, 2023

Submitted by on Fri, 09/01/2023 - 16:21

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's Management Agenda posted on performance.gov.

Weekly Roundup: August 21-25, 2023

Submitted by on Fri, 08/25/2023 - 12:42

Long, long overdue': An oral history of the Government Performance and Results Act. GPRA was a cornerstone of the Clinton administration’s Reinventing Government initiative, led by Vice President Al Gore. But over the years, it became part of not only the structure but also the culture of the federal government. As GPRA reaches its 30th anniversary, Professor Don Kettl recognized it’s a great time to look back at how it evolved.

Colt Whittall

Submitted by on Fri, 08/18/2023 - 14:57

Colt Whittall serves as Chief Experience Officer (CXO) of the United States Air Force, the first such position in the Department of Defense and one of only a few in the Federal Government. This role was created to focus on improving the User Experience of Information Technology in the Air Force. Mr.

Focusing on User Experience Design and Development: A Conversation with Colt Whittall, Chief Experience Officer, U.S. Department of the Air Force

Submitted by on Fri, 08/18/2023 - 11:11
What is customer experience design? How is the U.S. Air Force using an "outside in” approach to UX? What are some of the key challenges to improving the customer experience? Join host Michael Keegan as he explores these questions and more with Colt Whittall, Chief Experience Officer (CXO) within the U.S. Department of the Air Force.
Broadcast Date: 
Monday, August 21, 2023 - 11:00
Author: 
Colt Whittall
Audio: 
Audio icon colt_whittall_podcast_abc.mp3

Using future recovery funds to help deliver key services during critical times of need.

Submitted by on Mon, 08/14/2023 - 11:47

Of the numerous bills that distributed funds to individuals, businesses and government entities, only the Coronavirus State and local Recovery Funds (CSLFRF) allocations came with mandated state reporting requirements. The creation and inclusion of performance metrics in required annual reports to the federal government is commendable However, the limited scope for which metrics were required, and lack of guidance for design of measures, resulted in information that was not sufficiently comprehensive nor comparable.

Weekly Roundup: August 7-11, 2023

Submitted by on Fri, 08/11/2023 - 11:16

 Pentagon launches new task force to map future of generative AI. The Pentagon wants to start taking advantage of recent advances in generative artificial intelligence. But to embrace it responsibly, officials think they first need to take a deep dive into the specific use cases and implications of inserting the rapidly evolving technology into defense applications.

Making Government AI-Ready Begins with an AI-Ready Workforce

Submitted by on Fri, 08/11/2023 - 08:14

This is the third in a series of articles stemming from the National Academy of Public Administration’s Standing Panel on Technology Leadership as part of its Call to Action on Responsibly Using AI to Benefit Public Service at all Levels of Government.

Realizing Indonesia’s Digital Transformation Ambition: From AI to IoT

Submitted by on Wed, 08/09/2023 - 11:59

Its technology start-up ecosystem is second only to Singapore within the region. The federal government has been a vocal champion of digital transformation.

Scott Pattison

Submitted by on Tue, 08/08/2023 - 17:22

Scott Pattison is an attorney and currently the deputy executive director of the Multistate Tax Commission (MTC). Pattison is also a senior fellow with the University of Ottawa Institute of Fiscal Studies and Democracy and a fellow with the National Academy of Public Administration. Pattison has years of expertise in financial management, budgeting, taxation issues, and public finance. He has indepth knowledge of government budgets, revenues, municipal bonds, and finances.

Dr. Karen Kunz

Submitted by on Tue, 08/08/2023 - 17:17

Karen Kunz is an associate professor and director of the Master of Public Administration Program at West Virginia University. In addition to teaching graduate courses in public finance and fiscal policy, Dr. Kunz has coauthored two books, When the Levees Break: Revisioning Securities Regulation (2016), and The Cost of Congress (2021, www.thecostofcongress.com), which was supported by a Congressional Research Grant from the Dirksen Center.

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