While we see some examples of agencies successfully delivering highly complex programs, there are too many agencies struggling with significant management issues, resulting in, at best, mediocre service to citizens, wasted opportunities, and inefficient operations. During my time in government, I learned much from seeing and being part of management successes as well as failures. Wanting government to improve is what prompted me to research and then write my second book, Government Can Deliver – A Practitioner’s Guide to Improving Agency Effectiveness and Efficiency.