Emerging technologies offer many opportunities to enhance services, but what happens when we take humans out of the equation? Some may think that simply because technology is not human it cannot be unethical. However, that is not the case.
The Center for The Business of Government continues to support research by recognized thought leaders on key public management issues facing government executives today.
In today's world, there is more data than ever before. In fact, data is said to be a new strategic asset for organizations, like oil. But like oil, it isn’t useful until it is refined – into information and insight.
The precipitous drop in public trust in government over the past decade has been unsettling to many government officials – but engaging citizens directly may help reverse this trend.