Using clear goals, performance information, transparency ,and targets to highlight accountability can be a powerful tool to drive output-oriented performance, especially in clearly-defined and stable program areas.
Beyond the bustle of the DC Beltway, off of Richmond Highway in Alexandria, VA, there is a bland office building that is home to a small team of six nurses with a mission: to help low-income, first-time mothers succeed in being nurturing parents.
For nearly a dozen years, through 2008, we evaluated all 50 state governments on a wide variety of management issues, looking in particular at workforce planning.
Best practices for developing a CCS are the same as those necessary for developing non-cognitive systems: Organizations must uncover requirements, follow a robust methodology, and involve skilled developers, project managers, and users to ensure successful development.