The early years of the evolution of the use of the internet in the federal government were part “let a thousand flowers bloom,” part Wild, Wild West, and always a magical moment.
The start of a new decade feels like an inflection point – a key moment - as the Federal government faces increasing pressures to deliver citizen experiences, rather than citizen services, and to do it efficiently. In this article, we explore the motivation (“why”), the destination (“what”), and the journey (“how”) that agencies will pursue in the new decade.
It was an early morning meeting in the New York City Police Department’s cavernous meeting room in the mid-1990s, filled with police officers, but also with support staff, analysts, representatives from the city’s housing police, the transit police, the district attorney’s office, and more.