b'ManagementZachary S. Huitink is the DAniello Family Postdoctoral Research Fellow at the Institute for Veterans and Military Families at Syracuse University. Nathaniel G. Birnbaum joined the IVMF as a Research and Evaluation Analyst in May 2017. Nicholas J. Armstrong is the Senior Director for research and evaluation at the Institute for Veterans and Military Families at Syracuse University. Matthew A. Hidek is an affiliated Research Associate at the Institute for Veterans and Military Families at Syracuse University.Unifying common operations to harness economies of scale, standardize common processes, and pool resources Collaborating in planning and implementation to serve citizensAn Enterprise Approach to Delivering Veterans Services and CareThe U.S. Department of Veterans Affairs FY 2018-2024 Strategic Plan is organized around four overarchingstrategic goals:Goal One: Veterans choose VA for easy access, greater choices, and clear information to make informed decisions.Goal Two: Veterans receive timely and integrated care andBuilding Block One: An appropriate interagency support that emphasizes their well-being and independencecollaboration mechanism that sustains leadership engagement throughout their life journey.and participation, effective cross-agency planning and collaboration, and accountability for implementation actions. Goal Three: Veterans trust the VA to be consistently accountable and transparent. Building Block Two: A comprehensive understanding of the challenges to delivering effective services and careby Goal Four: VA will modernize systems and focus resourcesunderstanding that the challenge of supporting veterans is more efficiently to be competitive and to provide world-classmulti-dimensional and should be defined in terms of meeting capabilities to veterans and its employees. a range of needs, such as health, education, employment, family support, housing, and income supportrather than An enterprise approach that fosters greater collaborationeach need in isolation from the others. between the VA and its federal partners, and further aligns their collective efforts with community-based actors, isBuilding Block Three: A coordinated set of agency core essential to achieve the vision laid out in the VAs competencies by allocating effort and responsibility across strategic plan. agencies based on expertise, capabilities, and mission focus.Five Building Blocks to Create an EnterpriseBuilding Block Four: A robust engagement strategy with Approach to Serving Veterans community-level stakeholders by regularly engaging with An enterprise approach to U.S. federal veterans servicesstate and local governments, nonprofit organizations, and care requires robust collaboration across departmentsand private sector stakeholders supporting veterans at the and agencies with veterans-focused programs; a clear,community level. comprehensive definition of the challenges providing supportive services and care entails; and strategic alignmentBuilding Block Five: The effective use of technology and of agency responsibilities, community engagement, anddata by harnessing technology solutions that capture technology solutions. These imperatives can be distilled intothe perspectives of disparate actors, facilitate sharing of five major building blocks: information and insight, and enable data-driven decisions in strategic planning and service delivery.102 www.businessofgovernment.org The Business of Government'