b'I have learned coming up through the ranks that relationships are everything. The lone wolf theory doesnt work. IT is a team sport. You cant go it alone.Dr. John ZangardiWhat challenges have been faced? Along with security and speed, the CIOs team needs to possess technical acumen. We are in a very competitive The number one challenge is security. Security breaksmarketplace for talent. People with the right skillswhether down a couple of different ways. Youve got to make surein cybersecurity, data science, or the cloudare in demand. you have a team fully trained and capable of doing the job.It is a continued challenge to get highly skilled, technical Weve been focusing on how we train IT security staff andpeople on board so we can help the department succeed. tying it back to something called cyber retention incentive pay. We look at each of the billets that my cyber security team is working in, reviewing their duties and performance, and ultimately, making sure that they are properly trained. We keep them on this track with incentive pay.Along with securing our systems and infrastructure for today, we also need to anticipate the future of IT security. I participated on a panel discussing 5G, which is a game-changer technology. In light of such an innovation, the key question and challenge is: how do secure the network of the future? Were looking at things like zero trust identity, how we roll those things out across the enterprise, and how they shape what were doing. It also requires an attitudinal change. Doing this right goes beyond simply compliance. It goes to truly understanding threats and how they evolve. Its about communicating the threats, the risks, and the potential impact of them to department leadership, so they understand the mission impact if a system goes down.Speed is a challenge. What I mean by speed is how quickly can we get things out there to people? It is a function of our ability to leverage contracts, resources, and get things built out on the networks. Speed is important because the demand signal today is so much different than the demand signal 10 or 15 years ago. Built into that speed challenge is something that I think is positive within government. Ten, 15 years ago when I was working in business systems, you had a great reluctance to change. Today, that reluctance has waned.WINTER 2019 / 2020 IBM Center for The Business of Government 51'