b'Forum: Evolving Use of Artificial Intelligence in Government More Than Meets AI: Assessing the Impact of Artificial Intelligence on the Work of GovernmentEdited by Michael J. KeeganOur second contribution to this forum addresses how government can best harness AIs potential to transform public sector operations, services, and skill sets. The report draws on insights from a series of roundtables with government leaders to explore pressing issues surrounding AI, share best practices for addressing solvable challenges, and work toward an implementation roadmap for government to maximize the benefits of AI. What follows is excerpted from the report, More Than Meets AI: Assessing the Impact of Artificial Intelligence on the Workof Government. IntroductionHow agencies incorporate AI into their work and manage the potential impact on the workforce has implications beyond the professional lives of federal employees. Federal agencies must become knowledgeable about AI if they hope to develop effective policies for technologies such as self-driving cars or applications that protect our national security.AI Will Transform the Federal WorkdayExperts predict that automating administrative tasks will be AI is expected to revolutionize how government works. Forone of AIs initial benefits. Over time, federal employees one, AI could enable federal employees to focus on corewill spend less time on repetitive administrative work responsibilities related to their agencies missions and spendand more of their workday on tasks that are core to their fewer hours on administrative duties. They are likely toagencies missions, from mitigating hazards in workplaces to have more time to deliver services, interact with customers.following up on complicated applications for grants or other and perform other mission-related tasks. Should AI becomegovernment services.pervasive in federal agencies, employees will need to enhance their digital and data literacy and learn how bestA food safety inspector, for example, could spend more time to use the technology to work with citizens effectively. AIadvising on sanitation standards in restaurants or stores than systems require critical thinking. Jobs based mainly on taskson processing food sample data, with AI pointing out where that can be automated would likely be phased out, andand how facilities are falling short. Likewise, a tax examiner employees would have to learn new or different skills forcould take more time to follow up with taxpayers whose other jobs.returns AI identifies as potentially incorrect rather than spend hours compiling and recording routine tax returns. And an The insights excerpted here derive from a report based onoccupational safety technician might use more of the day two roundtable discussions the Partnership and the IBMdeveloping recommendations for safer workplaces than Center hosted in July and October of 2018, as well ason categorizing information on job injuries, based on AIs interviews conducted in October and November of 2018.determination of which occupations are most hazardous. The 43 people who participated have AI expertise in a variety of sectors and fields.WINTER 2019 / 2020 IBM Center for The Business of Government 59'