b'Viewpointssays, they hope to create an appetite for using behavioral and analytic techniques and create a new capacity for them to use.Actions taken by their agency clients might vary from scaling up a successfully-tested intervention to advice on reorganizing their administrative data so it can be used to answer related questions or retest a successful intervention on a different population. So far, they found that agencies are more reluctant to changing a programs design (such as changing default settings on application forms) than they are to making small changes (such as fine-tuning the presentation of information). However, they hope to generate evidence on the effects of more substantial changes in the near future. Examples of the Range of ProjectsThey Undertake What kind of projects does OES undertake with different federal agencies? Team members work across the government to provide end-to-end support in the design of an evidence-based programmatic change and test the change to measuregovernments to incorporate into their own autonomous its impact. Bidwell says that sustaining such change is moreactivities where it can help the creation of an automated and effective when the OES team collaborates with internalself-regulating system whereby people get to their goals and agency champions who drive the process, participate in thewhere there is a synergy between social and individual aims.design and implementation of an evaluation, assist in the analysis and interpretation of results, and make decisionsTo that end, behavioral science techniques can be useful to:about scale and program implications. Policy and program design analysts to expand their range of policy levers beyond the use of regulations, mandates, Recent projects theyve undertaken span a wide range ofmarket mechanisms, tax incentives, insurance, etc.policy areas, such as:Customer experience officers to better understand and Simplifying applications for school lunch eligibility improve how agency clients interact with programsEncouraging vaccination uptake rates Design thinking teams, agility teams, and innovation Improving participation in programs to reduce studentoffices loan defaults Citizen engagement teams to identify ways to illicit Increasing retirement savings for active duty servicegreater participation and responsemembers Chief risk officers as a tool to assess or manage risks in Bidwell says that lessons learned in one program areimplementing programssometimes transferrable to programs in other agencies. ThisChief human capital officers to improve employee even includes publicly posting null findingsthat is, whenengagementthe experimental interventions failed to produce any changes.Chief cybersecurity officers to predict potential weaknesses in how individual users might be tricked into Who Else Could Use Itinstalling malware, etc.Behavioral science techniques are being applied in a wide range of policy areas. And they are being used by manyProgram evaluation officers to assess why programs may different government players. Peter John, in a recent book,not be delivering results as anticipatedHow Far to Nudge, says that it should not be just a tool of technocrats but decentralized to agencies and local 76 www.businessofgovernment.org The Business of Government'