b'Forum: Evolving Use of Artificial Intelligence in Government Communicate, communicate, and communicate. Many employees will likely become uncomfortable becauseAs exciting as this technology is, with great change creates uncertainty regarding their future. Youpotential for good, it also has this potential to must be sensitive to this phenomenon and repeatedlydisrupt society as we know it today. If we are meet with employees (as well as stakeholders) to answerto steer the technologies between the benefits all of their questions and attempt to alleviate concerns toit can bring and the challenges it can create, the extent possible. our society needs to seriously think about and Create alignment. A key element of leadership isbuild a set of standards and policies that guide putting it all together. The accomplishment of yourthe development of these technologies. Rather AI goals and objectives will depend on your ability tothan being afraid of this coming collision, we align the people in your organization around effectivebelieve that people need to become more practices, technology, and organizational structure. knowledgeable about what AI can, and more importantly, cannot (currently) do if we are going Expect the unexpected. While you will have your planto make smart decisions, as individuals and as a in place, it is likely that an unexpected event will occursociety, as to when, where, and why we should which will require that you adapt and adjust your gameuse, or limit, these powerful technologies.plan to new realities and situations. You will need to be resilient in your capacity to overcome obstacles and unexpected problems as they arise.Going ForwardAI has captured the popular imagination. For some, it offers solutions to serious problems, while to others AI is seen as a threat. Professor Jim Henlder summed up for me during our conversation whats needed going forward: CENTER RESOURCES ON AI IN GOVERNMENTThe Future HasMore Than Meets AI:More than Meets AI Delivering Artificial Begun: Using ArtificialAssessing the Impact ofPart II: Building Trust,Intelligence in Intelligence to TransformArtificial Intelligence onManaging Risk Government: Challenges Government the Work of Government and OpportunitiesFor more research on AI in government visit businessofgovernment.org and search artificial intelligence.WINTER 2019 / 2020 IBM Center for The Business of Government 67'